Multifaceted Customer Service & HR-Driven Leader

Leslie Lopez Hernandez

Acworth, Georgia 859-***-**** ***********.**@*****.***

Work Experience

National Account Representative, August 2022 - Present

SP Richards

* Managed an average of 500 emails per day, quadrupling the average departmental volume.

* Handled business-to-business calls, providing detailed information on purchase orders.

* Processed return authorizations for damaged, defective, and standard returns.

* Achieved a 98% problem resolution rate on closed cases.

* Multiple-time winner of the Customer Service of the Month award.

Chef, March 2020 - August 2022

Sayre Christian Village, Lexington, KY

* Collaborated with a dietary manager and nutritionist to create balanced meals for patients with strict dietary needs.

* Managed a staff of seven dietary aides.

* Visited residents one-on-one to understand their personal dietary preferences and build rapport.

Education

Associate's Degree in Business with a concentration in Human Resources

University of Phoenix, Dayton, Ohio

September 2010

Skills

* Technical Skills: Microsoft Office Suite, Authenticator App

* Soft Skills: Problem-Solving, Leadership & Training, Communication, Empathy, and Compassion

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