Multi-Skilled Service & Manufacturing Professional

Jamie McAllister-Bateman

************@*****.*** Surfside Beach, SC, 29575, US +1-443-***-****

WORK HISTORY

Hostess, Casa Mia’s

**/**** –

Provided excellent customer service with a friendly attitude when greeting customers and escorting them to the dining area.

Communicated dining details or guests concerns in a prompt manner to kitchen staff, servers and management.

Mastered table management software to decrease wait times and maintain efficiency for scheduling reservations and assigning tables.

Answered phone calls, booked reservations, and assisted with event planning for corporate events, special events, and parties.

Maintained the dining room by consistently inspecting for cleanliness, necessary staffing, and supply levels.

Painter, ST. Engineering

06/1997 - 04/2024 (27 years)

Spray coated products with salt solutions to determine how they will resist corrosion. Transfer completed items or products from machines to drying or storage areas, using handcarts, hand trucks, or cranes.

Determine paint flow, viscosity, and coating quality by performing visual inspections, or by using viscometers.

Observe machine gauges and equipment operation to detect defects or deviations from standards and adjust as necessary.

Clean machines, related equipment, and work areas, using water, solvents and other cleaning aids.

Attach hoses or nozzles to machines, using wrenches and pliers, and adjust obtain the proper dispersion of spray.

Select appropriate coatings, paints, or sprays, or prepare them by mixing substances according to formulas, using automated paint mixing equipment. Set up and operate machines to paint or coat products with such materials as silver and copper solution, rubber, paint, glaze, oil, or rustproofing materials. Weigh or measure chemicals, coatings, or paints before adding them to machines. Examine, measure, weigh, or test sample products to ensure conformance to specifications. Fill hoppers, reservoirs, troughs, or pans with material used to coat, paint, or spray, using conveyors or pails.

Perform test runs to ensure that equipment is set up properly. Paint small items and perform touch-up painting, using paint brushes. Operate auxiliary machines or equipment used in coating or painting processes. Prepare and apply stencils, computer-generated decals, or other decorative items to finished products.

Cashier, Home Depot

03/1997 - 06/1997 (4 months)

Follow all policies and procedures to ensure that shrink is minimized. Position Cashiers and support by expediting price checks, approving

Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk.

Position Cashiers and support by expediting price checks. Maintain front end appearance and ensure products on the front end are in stock. Ensure the store is recovered and ready for business every day. Train new employees to work as cashiers.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Ensure that all items are appropriately displayed on shelves and oversee maintenance of the store.

Oversee and actively monitor self-checkout notification messages at the Cashier Station assess the situation and resolve in a timely manner. Keep periodic balance sheets of amounts and numbers of transactions. Received service award for perfect secret shopper score.

Accomplished all first 3 months with the company.

Confirm daily listing of schedules and breaks for cashiers, lot associates and back up cashiers. Resolve customer service issues and complaints. Was in process of training for head cashier then manager. Restaurant Manager, McDonalds

09/1989 - 04/1997 (8 years)

Manage employees with focus on peak periods (breakfast, lunch and dinner). Cooked and prepared food for customers.

Implement restaurant systems. (training, scheduling, ordering) Cleaned and maintained a safe work environment.

Motivate to provide great service and food in a clean restaurant. Ensure top-quality customer care in a fast-paced environment.

Education

Perry Hall High School

Graduated 1992

Diploma, General Studies

Maryland Beauty Academy

Graduated 2006

Vocational Cosmetology/Cosmetologist

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