Technical Support & Data Operations Specialist

JOSEPH PINHEIRO

Huntington Beach, CA ***** 714-***-**** ***************@*******.***

PROFESSIONAL SUMMARY

Versatile professional and former business owner with a strong background in technical support, data management, and customer operations. Successfully owned and operated a computer retail and repair business for 12 years, overseeing all technical, financial, and logistical functions. Highly proficient in hardware/software troubleshooting, bookkeeping, and data accuracy. Seeking a remote position in Data Entry, Customer Support, or Technical Services. CORE SKILLS

● Technical: Dell Certified Support, Systems Diagnostics, Hardware/Software Repair, Internet Publications.

● Data & Operations: Bookkeeping (AP/AR), Inventory Management, High-Volume Data Entry, Logistics.

● Customer Success: Professional Communication, Client Relations, Conflict Resolution, Sales.

● Remote Readiness: Self-motivated, expert troubleshooter, and proficient in digital workspaces.

PROFESSIONAL EXPERIENCE

Business Owner / Lead Technician Computer Retail & Repair 2004 – 2016

● Managed end-to-end business operations, providing expert technical support and hardware repair for a diverse client base.

● Handled all data entry and bookkeeping tasks, ensuring 100% accuracy in financial records, payroll, and tax documentation.

● Directed all inventory logistics, including strategic buying, stocking, and shipping/receiving for technical components.

● Built a loyal customer base through effective communication and a commitment to resolving complex technical issues quickly.

Independent Day Trader Financial Data Analysis 2002 – 2004

● Analyzed real-time market data to execute trades in a high-pressure environment.

● Maintained meticulous digital records of transactions, demonstrating high attention to detail and analytical focus.

Department Manager Target 1999 – 2001

● Oversaw department operations, staff scheduling, and inventory management.

● Resolved customer concerns in a fast-paced retail environment while meeting corporate sales targets.

EDUCATION & CERTIFICATIONS

Business & Computer Science Coursework College Graduated 2008

● Certificate: Internet Publications

● Technical Training: Multiple Dell Support Certifications (Dell)

Contact this candidate