Dedicated Customer-Service Oriented Server and Driver

JORGE OCHOA

eset

Contact Professional Summary

914-***-**** %&

ei) Dedicated and reliable professional with strong communication, multitasking,

and customer service skills developed through years of experience ensuring

customer satisfaction and safety. Adept at managing time effectively and

collaborating with teams lo deliver searnless service in fast-paced

environments. Eager to bring exceptional interpersonal abilities and a positive

attitude to a Server role, contributing to a welcoming and efficient dining

*********@*****.***

Yonkers, NY 10701 @

experience.

Skills

Multitasking. Team collaboration

Passenger safety Customer service excellence

Accident prevention Accident avoidance

Time management Strong work ethic

Positive attitude Reliability

Special needs passengers Clean driving record

Exceptional customer service Safety awareness

Traffic laws and regulations Reliability and punctuality

Communication and

interpersonal skills

Experience

BUS DRIVER May 2023 - Sep 2025

MTA — New York, NY

Picked up and dropped off riders at specific locations following strict time schedules.

Complied with traffic rules and regulations to operate vehicles in safe, legal manner.

Demonstrated ability to follow traffic laws, speed limits, and other regulations while driving a bus.

SERVER Apr 2013 - Jan 2015

TEXAS DE BRAZIL — Yonkers, NY

Anticipated customer needs and responded promptly to enhance service quality.

Greeted and accommodated guests, ensuring positive experiences from initial interactions.

Interacted with customers in a friendly and professional manner to foster rapport.

Maintained composure while prioritizing multiple tasks in a fast-paced environment.

Demonstrated ability to interact with customers in a friendly and professional manner.

Assisted with training of new staff members.

Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department

regulations.

Encouraged guests to buy additional items such as appetizers, drinks, and desserts.

Attended company and restaurant required trainings and meetings, improving skills.

BUSBOY Mar 1995 - Feb 2001

TOWN TAVERN RESTAURANT — Bronxville, NY

Provided excellent customer service by promptly greeting guests and responding to requests in a friendly,

courteous manner.

Maintained cleanliness of dining area by removing used dishes, glassware, flatware, condiments and other items

from tables.

Responded quickly to any spills or messes that occurred during meal times.

Moved tables and chairs according to expected customer numbers.

Demonstrated strong organizational skills by stocking and restocking supplies, cleaning tables and chairs, and

sweeping floors.

Removed plates and glasses from tables after meals.

Assisted wait staff with serving food to guests when needed.

Polished silverware before placing it on guest's table.

Ensured all side duties were completed throughout the shift including refilling salt and pepper shakers, sugar

caddies, ketchup bottles and mustard jars.

Replenished water glasses as needed throughout mealtime ensuring customers had enough water available at all

times.

Helped to set up large parties and special events.

Education

HIGH SCHOOL DIPLOMA

Jun 1999 IONA PREPARATORY SCHOOL — New Rochelle

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