Versatile Operations and Customer Care Professional

PORCHEA SANDERS

Dallas,Texas ***** 214-***-****

************.**.**@*****.***

SUMMARY

Highly -motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skill. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enchance the organizational brand.

SKILLS

. Workplace organization

. Time management

. Decision-making

. Food safety protocols

. Upselling

. Inbound/outbound calls

. Data entry

. Material loading and unloading

. Effective communication

. Team leadership

EXPERIENCE

05/2007 – 10/2007

Customer Service Representative, Aegis Communications Group, Irving, Texas

. Assisted customers with inquiries through phone and chat support.

. Provided exceptional customer service to ensure customer satisfaction.

. Developed strong relationships with customers by providing personalized assistance and support

. Provided excellent customer service to resolve customer complaints in a timely manner.

01/2008 – 11/2018

Waitress, Dennys Diner, Dallas,Texas

. Managed multiple tables efficiently during peak hours.

. Maintained cleanliness and organization of dining area.

. Handle cash transactions and balance cash register at shift ends.

. Take orders for food and drinks and delivered them to guest.

. Greet customers, answered questions and recommended specials to increase profits.

10/2018 – 11/2025, Warehouse Associate, Amazon, Dallas,Texas

. Loaded and unloaded products from trucks following safety protocols.

. Used pallet jacks to move items to and from warehouse locations.

. Assisted team members in sorting and storing merchandise in designated location.

. Training team members in different departments.

. Checking in trailers. TDR.

EDUCATION

05/2002

High school Diploma

Dallas Can Academy, Dallas, Texas

08/2003

Cedar Valley Community College, Lancaster, Texas

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