Operations Leader with People-Centric Excellence

MARIA FORTUNE

Resume

707-***-**** ***********@*****.***

EMPLOYMENT HISTORY

Assistant Manager at The Home Depot

Drove sales and operational excellence in a high-volume retail environment by leading a diverse team of over one hundred associates. Managed P&L performance, oversaw inventory integrity, and ensured the successful execution of merchandising strategies. Focused on cultivating a "Safety First" culture and enhanced the customer experience through active floor leadership, associate coaching, and the strategic development of the Pro and DIY business segments. Crisis Counselor at Alternatives to Violence

Provided trauma-informed crisis intervention and emotional support to survivors of domestic violence. Conducted lethality assessments and collaborated with callers to develop safety plans and connect them with emergency resources and legal advocacy. Navigated high-stress situations independently in a remote environment, ensuring strict confidentiality and adherence to mandatory reporting protocols.

Direct Support Professional at Magleby Residential Provided person-centered care and advocacy for adults with disabilities. Facilitated daily living activities, including personal care and medication administration, while implementing support plans to promote independence. Utilized de-escalation techniques and behavioral strategies to maintain a safe home environment and ensured meticulous documentation of health and progress.

Vocational Trainer at North Valley Services

Assisted adults with disabilities in securing and maintaining meaningful employment through individualized coaching and on-the-job training. Conducted task analyses and implemented support strategies to foster workplace independence and long-term vocational success. Ensured reasonable accommodations were met while monitoring progress and providing behavioral and technical support.

Head Cook at Pizza Hut

Directed back-of-house operations and led a kitchen team to ensure consistent, high-quality food preparation in a fast-paced environment. Enforced strict sanitation and food safety standards. Optimized workflows to meet aggressive ticket-time goals and supervised staff training to ensure every order met corporate quality specifications.

Shift Supervisor at Round Table Pizza

Led a 20-person team in a high-volume restaurant, overseeing all operations and staff positioning to maximize efficiency. Managed inventory and cash reconciliation. Resolved customer issues and ensured staff performance was up to standards.

SKILLS

Microsoft Office Suite Customer Service Excellence Operational Efficiency Adaptability Collaboration

Communication Skills Time Management

Conflict Resolution Ariba Concur

SUMMARY

Reliable and adaptable professional with experience across leadership, customer service, and support roles. Strong communicator with a proven ability to manage

responsibilities, collaborate with teams, and perform well in fast-paced environments. Consistently contributes to positive team environments while maintaining a high standard of service in dynamic work settings.

EDUCATION

Associate of Science in Business

Management, Associate of Science,

Shasta College

Associate of Science in Social Work,

Associate of Science, Shasta College

Certificate in Office Administration,

Certificate, Shasta College

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