Customer Service Manager with Fitness Expertise
Resume:
JC
:
JUDY CARR
Customer Service Manager
****.****@*******.*** LinkedIn/Portfolio Macclenny, Florida, United States Summary
Fitness instructor skilled in group instruction and senior fitness, with a strong background in customer service and effective communication. Demonstrates proficiency in scheduling, multitasking, and fostering client relationships to enhance satisfaction and engagement. Certified in CPR/AED, ensuring a safe and supportive environment for all participants. Over 7 years of experience as a front desk supervisor in the hospitality industry overseeing staff, ensuring smooth check-in and check-out processes, handling guest inquiries, coordinating reservations, managing teams of five to ten people, I have also been responsible for providing feedback and coaching to my team members. Skills
Group Title
Restaurant Management Billing Inquiries Scheduling Fitness Program Design Group Fitness Instruction Effective Communication Customer Service Team Leadership Staff Training Problem Solving Loan Modification Customer Relationship Management Client Relationship Building Coaching Active Listening Multitasking Experience
Sykes Home Remote, Remote
Customer Service Specialist 09/2013 - 05/2015
Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance Resolved escalated customer issues quickly and efficiently while adhering to company policy Developed effective relationships with customers through active listening, problem-solving, and follow up communication Responded to telephone inquiries and complaints following standard operating procedures Assisted customers with product selection by providing detailed information on features and benefits of various products or services Documented all interactions with customers accurately in accordance with established protocols Assisted with training and mentoring new team members First Coast YMCA Jacksonville, United States
Fitness Instructor 12/2011
Conducted group classes such as Zumba, Zumba Gold, kickboxing, Tabata, and Silver Sneakers Built relationships with clients to ensure their satisfaction with services provided Demonstrated the proper form and technique for a variety of exercises, including weight-bearing activities Performed administrative duties such as scheduling appointments and taking payments Developed fitness classes designed to encourage positive fitness levels for senior population Option one mortgage corporation Jacksonville, United States Loss Mitigation Specialist 02/2005 - 06/2008
Facilitated conference calls between borrowers, lenders and other stakeholders involved in loss mitigation cases Researched client financials in order to determine the best course of action for loan modifications Provided excellent customer service to clients by responding promptly and professionally to their inquiries and concerns Assisted clients in completing necessary paperwork accurately and efficiently Organized and maintained detailed records of all case files related to loss mitigation activities.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Contact this candidate