Cloud & Application Support Engineer with RCA Expertise

JAMIR SAYYAD

Phone:+91-982*******

Email: **************@*****.***

LinkedIn: www.linkedin.com/in/jamir-sayyad-802195194 PROFESSIONAL SUMMARY

AWS Certified Cloud Practitioner, L2 Application Support Engineer with 3.11 years of experience supporting business-critical production applications on Linux platforms with strong SQL troubleshooting skills. Proven expertise in incident management, application performance optimization, root cause analysis (RCA), and cross-functional coordination to ensure high availability and SLA compliance in 24 7 environments.

TECHNICAL SKILLS

Operating Systems:

Linux (RHEL, CentOS, Ubuntu)

Application Support:

Production Support, Incident Management, RCA, SLA, On-call Support, Change & Release Support Databases / SQL:

Oracle / MySQL / PostgreSQL (as applicable), SQL Queries Scripting & Automation:

Shell Scripting (Basic), Cron Jobs

ITSM Tools:

ServiceNow / Remedy / JIRA (or equivalent)

PROFESSIONAL EXPERIENCE

Application Support Engineer

IBM India Private limited (Outworx Solution Pvt Ltd ) Pune 02/2022 – Present (3 years 11 months)

Provided L2 production application support for business-critical systems, ensuring high availability and adherence to SLA targets.

Independently handled P1/P2 production incidents, performing impact analysis, root cause identification, and timely resolution.

Actively participated in 24 7 on-call support, shift operations, and incident bridges with cross- functional teams.

Performed detailed Root Cause Analysis (RCA) and implemented preventive measures to reduce repeat incidents.

Coordinated with Development, DBA, Infrastructure, and Network teams for effective incident resolution and permanent fixes.

Documented incidents, workarounds, and known errors to improve operational knowledge base.

Analyzed application and system logs to detect errors, exceptions, and performance bottlenecks.

Supported production deployments and performed emergency rollbacks to restore services during release issues.

Conducted Root Cause Analysis (RCA) for recurring incidents and implemented permanent fixes to prevent reoccurrence.

Actively participated in 24 7 on-call and shift support, including bridge calls and incident war rooms.

Maintained incident documentation and known-error articles for operational efficiency.

Monitored long-running SQL queries and sessions, coordinating with DBAs for optimization and tuning.

Executed production SQL activities (SELECT/UPDATE) following approval and change management procedures.

Good understanding of AWS cloud services like EC2, IAM, S3, IAM etc. provided support Cloud based appliactions.

Supported application deployments and releases in production, including post-deployment validation and issue resolution.

Followed ITIL processes for incident, problem, and change management.

Resolved filesystem space issues by identifying large files, clearing aged logs. EDUCATION

● Degree

B.E. in Electronics and Telecommunication Engineering, Shivaji University, Maharashtra (2017) Percentage:

67% (Distinction)

CERTIFICATIONS

● AWS Certified Cloud Practitioner

https://cp.certmetrics.com/amazon/en/public/verify/credential/60b476faafb34c97814e47c3df ebf943

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