Administrative & Operations Support Specialist

Kelly S. Ritch

Cleveland, Ohio • 216-***-**** • *******@*******.***

Professional Summary

Experienced Administrative and Office Professional with over 8 years of hands-on experience in logistics coordination, customer service, and operations support. Proven track record of improving workflow efficiency, maintaining accurate financial and shipment records, and coordinating multi-team schedules. Reliable, tech-savvy, and adaptable in high-pressure environments.

Professional Experience

Administrative Assistant

Kenan Advantage Group – Cleveland, OH July 2022 – Present

- Manage billing and load planning for over 50 daily shipments using TMW software, ensuring timely and accurate invoicing

- Coordinate schedules and equipment assignments for 20+ long-haul drivers hauling ad-mix materials

- Monitor delivery timelines and enforce compliance with DOT safety and documentation standards

- Serve as a key point of contact between dispatchers, clients, and drivers, improving delivery accuracy

- Troubleshoot billing discrepancies and track loads in real time to prevent costly delays

Warehouse Associate

Amazon – Cleveland, OH January 2021 – June 2022

- Fulfilled and packed 150–200 customer orders per shift with 99% accuracy

- Trained in four cross-functional warehouse roles: inbound, stowing, picking, and packing

- Maintained inventory control and addressed stock discrepancies

- Adapted to shifting priorities and implemented process improvements

- Collaborated with team leads to meet or exceed performance targets

Office Manager

Sprinkler Man Ohio – Cleveland, OH 2017 – 2020

- Handled weekly invoicing and processed payments for 100+ clients

- Prepared and delivered daily bank deposits, maintaining financial accuracy

- Scheduled appointments for contractor crews and coordinated client visits

- Streamlined billing by digitizing records using Microsoft Excel

- Provided full administrative support to the owner/CEO

Education

Associate of Arts – Computer Science

Indian River Community College – Fort Pierce, FL 1994 – 1997

High School Diploma

Santaluces High School – Lantana, FL 1982 – 1986

Skills

Typing speed: 65 WPM

Microsoft Office Suite

SQL Database

Certifications & Training

Google AI Essentials

Google AI Prompts

Google IT Support Certificate (in progress)

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