Customer Service Professional with Strong Work Ethic
Resume:
Tenea Jones
Hampton, GA *****
************@*****.***
Professional Summary
My name is Tenea Jones, I am a motivated and dependable professional based in Lovejoy, Georgia. I was born in Macon, Georgia, and I am a 2022 high school graduate with a strong work ethic, positive attitude, and a genuine interest in connecting with others. I am personable, adaptable, and comfortable working in diverse environments. Known for being a good listener and a reliable team player, I consistently bring positive energy and professionalism to the workplace. I am creative and detail oriented, with self taught experience in makeup and hair styling as a personal interest, which has strengthened my attention to detail, customer interaction skills, and creativity. I am eager to continue learning, growing professionally, and contributing to a positive and productive work environment. I am also highly goal driven and determined, with future plans to pursue college or trade school to become an orthodontist.
Work Experience
Customer Service Representative
Titlemax-Jonesboro, GA
January 2021 to October 2025
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Provided excellent customer service by greeting customers, answering questions, and explaining loan products and services in a clear and professional manner.
• Handled cash transactions, processed payments, and balanced daily cash drawers in accordance with company policies.
• Maintained organized and accurate customer records using internal systems and databases.
• Resolved customer concerns efficiently while maintaining a positive and respectful attitude.
• Supported office operations by completing administrative tasks, filing documents, and ensuring compliance with company procedures.
• Built rapport with customers to encourage repeat business and strengthen customer relationships.
• Worked collaboratively with team members to meet branch goals and performance standards. Customer Service Representative
TMS Realty Group LLC-Morrow, GA
March 2019 to November 2022
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Scheduled appointments and maintained an organized calendar for multiple staff members
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Maintained cleanliness and organization of the front desk area at all times
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Served as a primary point of contact for clients, tenants, and prospective customers, providing prompt and professional assistance via phone, email, and in person.
• Responded to inquiries regarding property availability, leasing information, applications, and general company services.
• Scheduled property showings, appointments, and follow-ups while maintaining accurate calendars and records.
• Assisted with processing applications, collecting documentation, and ensuring completeness and accuracy of client files.
•Supported daily office operations by performing administrative tasks, filing documents, and assisting management as needed.
Education
High school diploma or GED
Lovejoy High School-Hampton, GA
August 2019 to May 2022
Skills
• Typing
• CRM system proficiency
• Retail sales
• English
• Cash handling
• Sales
• Serving Experience
• Organizational skills
• Research
• Data entry
• Guest services
• Cash register
• Employment & labor law
• Customer service
• Computer operation
• Microsoft Office
• Communication skills
• Windows
• POS
• Basic math
• Customer support
• Outdoor work
• Cashiering
• Mobile devices
• Productivity software
• Phone etiquette
Certifications and Licenses
Driver's License
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