Customer Service Professional with 18 Years Experience
Resume:
Kristin LaPointe
Prompt, Courteous, Energetic, Fast Learning, Reliable
Oswego, NY, NY 13126
*****************@*****.***
Professional Summary
Emaculate customer service professional with 18 years of experience in fast-paced, customer-facing roles. Skilled in cash handling, POS operations, and maintaining a positive, orderly environment. Brings an upbeat attitude, excellent interpersonal communication, and proficient multitasking abilities to ensure prompt and friendly service.
Work Experience
Cashier/Customer Service
Price chopper-Oswego, NY
October 2025 to Present
• Delivered fast, friendly customer service by greeting customers with a smile and addressing their needs promptly
• Processed cash, credit, and electronic payments accurately while following safe money handling procedures
• Utilized point-of-sale (POS) system to process discounts, coupons, and loyalty rewards efficiently
• Stayed informed about store promotions and products to provide accurate information and suggestive selling
• Maintained a clean and organized checkout area, ensuring counters and workspaces were neat
• Resolved customer complaints regarding pricing or product availability with professionalism and courtesy
• Trained new employees on register operation, store policies, and customer service standards Housekeeper
Knights Inn-Oswego, NY
September 2025 to Present
• Implemented efficient cleaning techniques to maintain a neat and sanitary environment for guests and staff
• Stocked and replenished supplies, including toiletries and linens, ensuring all areas were well supplied
• Collaborated with front desk and other departments to prioritize tasks and deliver seamless service
• Responded promptly to guest inquiries or concerns, resolving issues to ensure satisfaction
• Assisted with training new staff on cleaning procedures and safety protocols In Home Caregiver
Freedom Care-Oswego, NY
June 2024 to Present
• Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support, promoting independence and maintaining dignity
• Managed and organized clients' medical appointments, coordinating transportation and accompanying them to ensure they received necessary medical care
• Developed strong and trusting relationships with clients and their families, fostering a supportive and caring environment
• Maintained a clean and safe living environment, performing light housekeeping tasks and organizing living spaces for optimal comfort
Housekeeper
Holiday Inn-Warmers, NY
November 2024 to April 2025
• Maintained cleanliness and tidiness of assigned rooms, ensuring a welcoming environment for guests and staff
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping, and changing linens to meet high standards
• Stocked and replenished supplies, including toiletries and towels, to ensure all areas were well supplied
• Collaborated with front desk to prioritize room assignments and meet guest needs
• Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained
• Managed inventory levels of cleaning supplies by monitoring usage and submitting purchase orders as needed
Cosmetologist/Hair Stylist
Hair by Kristin-Fulton, NY
January 2019 to February 2025
• Demonstrated expertise in cutting, coloring, and styling hair for both men and women
• Stayed up-to-date with the latest trends and techniques in hairstyling through continuous education and training
• Managed a diverse clientele base, catering to various hair textures, lengths, and styles
• Utilized high-quality products and tools to achieve optimal results in hairstyling procedures
• Developed expertise in specific areas such as balayage highlights or precision cutting
• Maintained accurate records of client preferences including color formulas used or haircut specifications Master Cosmetologist
Vernon Martin Salon and Spa-Dunnellon, FL
April 2012 to October 2018
• Performed a wide range of cosmetology services including haircuts, styling, coloring, and chemical treatments
• Expertly applied hair color using different methods like foiling, balayage, and ombre
• Administered chemical treatments such as perms and relaxers while ensuring client safety and satisfaction
• Built a loyal clientele through exceptional customer service skills and attention to detail in meeting individual needs
• Provided scalp massages during shampooing to enhance relaxation for clients while promoting blood circulation for healthy hair growth
• Educated clients on proper at-home hair care routines including product recommendations based on their specific needs
• Styled hair for special occasions such as weddings, proms, or photo shoots according to client preferences and event themes
• Participated in ongoing professional development courses to stay updated with new techniques and industry advancements
• Ensured compliance with health regulations by maintaining cleanliness standards within the salon area
• Trained junior cosmetologists on various techniques including haircutting styles or coloring methods
• Implemented effective marketing strategies to attract new clients, resulting in a XX% increase in customer base
• Collaborated with colleagues on cross-promotion initiatives to drive business growth for both the salon and individual stylists
Manager
Supercuts-Oswego, NY
June 2008 to October 2011
• Managed daily operations, including scheduling, inventory management, and customer service
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Maintained high standards of quality control to ensure customer satisfaction
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Identified areas for process improvement through data analysis Children's center
Oswego, NY
January 2007 to November 2007
• Maintained a clean and organized daycare environment, including sanitizing toys and equipment regularly
• Established positive relationships with parents/guardians through effective communication and regular updates on their child's progress
• Created daily schedules that included structured playtime, learning activities, meals/snacks, nap time, and outdoor play
• Managed behavior issues by implementing positive discipline techniques to encourage appropriate behavior
• Assisted in potty training efforts by following established routines and providing encouragement to children
• Supported the emotional needs of children by offering comfort during separation anxiety or other challenging situations
Unit Aide
Sunrise Nursing & Rehab Center-Oswego, NY
February 2004 to June 2006
• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
• Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
• Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
• Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
Server/Bartender
Mama Gina's-Fulton, NY
March 2005 to April 2006
• Provided exceptional customer service by greeting and seating guests, taking accurate orders, and delivering food and beverages promptly
• Demonstrated knowledge of menu items and specials to assist customers and suggest additional items
• Managed multiple tables simultaneously during peak hours, maintaining attention to detail and friendly service
• Collaborated with team members to create a positive dining experience and assist with various tasks
• Handled cash transactions accurately using point-of-sale systems and followed company cash handling procedures
Education
Public Health (Bachelor of Science)
National University-San Diego, CA
June 2023 to Present
Forensic Psychology (Associate's degree)
Cayuga Community College-Fulton, NY
January 2007 to June 2010
Upper secondary education
High school diploma or GED
Skills
• Payment processing
• Customer service
• POS systems
• Cash handling
• Customer complaint resolution
• Retail sales transactions
• Stocking
• Cleaning
• Sanitizing surfaces
• Time management
• Attention to detail
• Order entry
• Greeting customers
• Basic math
• Communication skills
Certifications and Licenses
CPR Certification
Cosmetology
October 2008
Certified Home Health Aide
First Aid Certification
Food Handler Certification
Driver's License
Contact this candidate