Customer-Focused Operations & Dispatch Specialist
Resume:
Ryan Stovall
Cleveland, OH *****
**************@*****.***
Work Experience
Remote Customer Service Representative
Goodyear Rubber Company-Fort Smith, AR
August 2021 to Present
Receive inbound calls from drivers looking to set up road service, communicate with shops within the network or techs from those shops via a online chat system. Look over ticket other agent's created and correct any mistakes or missed information & que for dispatch agent to set service up with shop. TLA( Team Lead Assistant) which is like being a 2nd hand manager. Watch what the agent's are doing. Asist with any problems or trouble shooting issues they may have. Customer Service/Dispatcher
INNOSOURCE-Akron, OH
August 2021 to June 2022
Receive inbound calls from Commercial truck driver's that had vehicle damage such as blown out tires or various mechanical issues. Dispatch various shops within the network to complete service. Check ETA for service to be completed. Create service ticket's, update po information. Construction Worker
Amazon-Northfield, OH
June 2018 to September 2019
Construction Worker
Minute Men Staffing-Cleveland, OH
January 2017 to September 2019
Various construction assignments that ranged from removing tile to laying concrete Customer service
DialAmerica-Middleburg Heights, OH
March 2014 to February 2017
Answer customer service calls
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
Warehouse Associate
NESCO Resource-Middleburg Heights, OH
January 2012 to May 2015
Responsibilities
Assembly,picking and Packaging.ect
Accomplishments
Great impact team player
Skills Used
Team work
Education
Diploma
Homeschooling - Shaker Heights, OH
2005 to 2009
High school diploma or GED
Skills
• Assembly material handler warehouse associate (5 years)
• Towmotor operator (3 years)
• Order puller (6 years)
• Shipping and receiving (4 years)
• Customer Service (5 years)
• Retail Sales (4 years)
• Customer service
• Live chat
• Retail sales
• Telemarketing
• Windows
• Help desk
• Microsoft Excel
• Bilingual
• Organizational skills
• Outside sales
• Direct sales
• Time management
• Administrative experience
• Microsoft Word
• Typing
Certifications and Licenses
Medical Assistant
July 2012 to Present
Forklift Certified
Present
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