Desktop Support Technician

Aidan Cunningham

B *****.**********@****.********.*** H+1-434-***-****

linkedin.com/in/aidan-cunningham-0ab8b5253/

Summary

Recent Computer Science graduate with hands-on technical support experience and a solid foundation in network security, programming, and scripting. Proficient in network protocols, cryptography, and cloud technologies, with practical, applicable knowledge. Relevant Work Experience

Longwood University Aug 14, 2022 – May 23, 2025 (20 Hrs/Wk) Desktop Support Technician

Provided technical support to faculty, and staff, troubleshooting hardware, software, and network issues to ensure minimal downtime; used Microsoft AD, Bomgar, Altiris, & JAMF

Installed, configured, and maintained operating systems, software applications, and security up-dates across university workstations and lab computers

Collaborated with IT team to implement system upgrades, ensuring reliable and secure operations

Assisted with asset management, tracking and maintaining hardware inventory to optimize re-source allocation and reduce costs.

Education

Longwood University Aug 2021 – May 2025

Bachelor of Arts in Computer Science, Farmville, Virginia Potential Relevant Coursework: Network Security and Cryptography, Cyber Security I/II, Cloud Infrastruc- ture, Computer Organization, Network Communications Projects and Skills

Programming Languages: C/C++, Python

Web Development: HTML, CSS, Javascript

Database Management: SQL, Redis, Valkey

Networking: AWS (IAM, S3, etc.)

Productivity Tools: LaTeX, Excel, Word, PowerPoint, Teams, Outlook, etc. Languages

English (Native)

German (Limited Working Proficiency)

References available upon contact.

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