IT Support & Systems Engineer graduate candidate

Manasa Cherupalli

+91-630******* **.**********@*****.*** Linkedin

SUMMARY

Motivated Engineering Graduate with strong foundations in IT systems, automation, and programming. Skilled in Java, Python, SQL, JavaScript (Beginner), Selenium, JIRA, and Agile methodologies. Strong communication, troubleshooting, and customer-handling skills with the ability to adapt quickly and work in dynamic tech environments. Seeking an opportunity in IT Support, System Engineering, or Software roles to contribute effectively and grow professionally. EDUCATION

MVSR Engineering College, Hyderabad Dec 2021 - Jun 2025 Bachelor of Engineering, Electronics and Communication Engineering 8.98 CGPA PROJECTS

Employee Incident Tracking System

• Developed a ticketing system to log, update, resolve, and escalate issues, enhancing incident management efficiency.

• Implemented CRUD operations using SQL and UI components, ensuring seamless data handling and user interaction.

• Gained insights into workflows similar to ServiceNow Incident & Request flows, aligning with industry standards. Automation of Login & Form Submission Using Selenium

• Automated login, validation, and form submission tasks, reducing manual effort and improving process efficiency.

• Generated detailed reports and optimized repetitive processes, ensuring accuracy and time savings.

• Utilized Selenium for robust automation, showcasing proficiency in testing tools. IoT Smart Home Automation System

• Designed a cloud-based automation system enabling remote appliance control, enhancing user convenience.

• Implemented real-time status monitoring through UI, ensuring seamless interaction and functionality.

• Demonstrated proficiency in IoT and cloud-based technologies, aligning with modern tech trends. ACHIEVEMENTS

• Led volunteer teams for college events and workshops, showcasing leadership and organizational skills.

• Active member of CSI and IEEE, demonstrating commitment to professional development and networking. CERTIFICATIONS

Oracle Academy – Python

Oracle Academy – Java

Software Tester Certification

Accenture Software Engineering Job Simulation

Amazon Solutions Architecture Job Simulation

SKILLS

• Programming Languages: Java, Python, SQL, C, HTML, CSS, JavaScript (Beginner)

• IT Skills: IT Fundamentals, Operating Systems, Basic Networking

• Tools & Technologies: Selenium, JIRA, Postman, HFSS, ServiceNow (Basic Navigation, Incidents & Requests)

• Methods: Agile, Scrum

• Soft Skills: Communication, Time Management, Problem Solving, Team Collaboration

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