Customer Service / Inside Sales Professional

William Martinelli

a.k.a. “Skipper Martin”

Pompano Beach, Florida – 954-***-****—*******@*****.***

Customer Service/Sales Professional

Customer-centric inbound and outbound customer service and client acquisition professional with a 15 year history of exceeding client expectations. Experienced in cold calling, B2C telephone sales and post-sale customer service. Have fielded upwards of 20,000 telephone inquiries during this time. SKILLS and EXPERTISE

Service-minded Communication – verbal & written Active Listening Empathy Dependability Microsoft Office

PROFESSIONAL EXPERIENCE

Inside Sales / Customer Service Representative, Low Cost Legal, Inc. – Ft. Lauderdale, FL - Mar. 2008 - Current Outbound dialing and cold calling prospects to enroll them into a legal services program.

Successfully guided over 2,000 family law litigants to “having their day in court”

Closed hundreds of prospects on a high ticket service using only phone, text and email

Average cost of service was $429

Effectively guided clients through a complex court process to a final judgement Mortgage Loan Originator, Provident Capital Mortgage -- Boca Raton, FL, Sept. 2006 – Mar. 2008 Guided current and prospective homeowners through the complicated process of acquiring mortgage financing

Prepared dozens of Residential Loan Applications (1003’s)

Educated prospective borrowers on the various loan options available to them based on their credit scores, debt-to-income ratio and Loan-To-Value

Worked with underwriters to make sure all relevant borrower documents were assembled and completed properly

EDUCATION & CERTIFICATIONS

Bachelors Degree, University of Rhode Island, B.A. Psychology Nationally Acclaimed Fitness Advocate featured on NBC TODAY SHOW, Richard Simmons Show, PM Magazine, Real People, and numerous local television news programs. Details available upon request.

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