Versatile Hospitality and Operations Professional

Franklin B. Simpson Jr

**** ******* **** ** ****** MD APT# 48 Phone: 202-***-**** Email: **********@*****.***

PROFESSIONAL EXPERIENCE

NED’s Club Washington, DC 01/2025 – Present

Member Relations (Membership)

Act as primary point of contact for members, delivering seamless experiences across dining, events, and daily operations.

Develop meaningful member relationships to foster a welcoming community and strengthen retention.

Collaborate with management and staff to uphold service standards, oversee events, and address member needs with professionalism.

Redhorse Corp Contractor-Virginia

Administrative Assistant II for Department of Defense Leased Facilities Division 6/20 – 09/23

Manage and distribute the division’s fleet keys for those who have made a reservation to rent a vehicle.

Oversee, review, and approve loading dock request for The Polk & Taylor Building

Conduct targeted research on vendors and potential partners to support departmental procurement and partnership strategies, ensuring alignment with operational goals.

Collect permits, mail, and other security clearance documents from The Pentagon

Stanton Elementary School – Washington, DC 09/2024 – 08/2025

Behavior Tech

Provided behavioral and social-emotional support, collaborating with teachers and administrators to sustain a positive learning environment.

Implemented targeted behavior intervention strategies and tracked student progress to promote individual success.

Partnered with families and staff to enhance student development and reinforce a positive school culture.

Designed all newsletters, employee flow chart and update excel sheets for the department

Denson Liquor Bar-Washington, DC 2/15 – 11/2025

Maitre D/Host

Delivered exceptional hospitality by ensuring every guest received a top-tier dining experience that encouraged return visits.

Managed reservations, seated guests efficiently, and supported servers with timely service assistance.

Cultivated strong relationships with both new and returning guests to enhance loyalty and satisfaction.

Oversaw table readiness to ensure seamless transitions for upcoming reservations.

Identified and engaged high-value clients, tailoring personalized dining experiences based on their preferences and visit patterns.

Denson Liquor Bar-Washington, DC

Assistant General Manager 6/2016 – 6/2017

Supervised and mentored a team of 12 staff, ensuring smooth operations and adherence to service standards.

Assisted the General Manager with daily operations, including opening/closing procedures, payroll, and staff uniform management.

Researched competitor businesses and market trends to identify growth opportunities and strengthen market positioning.

Maintained financial accuracy by reconciling registers, securing cash flow, and managing supply orders.

Managed staff accountability through disciplinary actions, resolved guest complaints, and mediated conflicts to maintain service quality.

District of Columbia Public Schools- Washington, DC 8/12/2013 – 8/2016

Assistant Dean of Students

Create and implement behavioral systems to incentivize students and improve overall school culture by regularly observing and delivering targeted feedback to teachers and Behavior Specialist resulting in over an 85% reduction in daily student referrals.

Researched and identified community partners and resources to support school programs, developing strategies to engage and secure contributions from local businesses and organizations.

Analyze school-wide data and create individualized response to intervention plans as well as collaborate with Leadership Team, teachers, and parents to improve student’s academic and behavioral outcomes, resulting in less than an 8% failing rate as compared to 18% prior to implementation of individualized improvement plans.

Create materials for trainings and lead workshops to equip parents with effective tools to help foster a successful academic and school experience for students as well as teach positive discipline strategies and routines to ensure student success.

Attend weekly one-on-one coaching sessions and implement feedback to improve overall school and classroom cultures as well as school-wide systems and structures.

EDUCATION

Lincoln University, Lincoln, PA 2009

Major: Criminal Justice, Minor: Black Studies

Alpha Phi Alpha, Inc. – NU Chapter

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