Agile Program Manager & Scrum Master Leader

Govind Kumar Sharma

Noida, Uttar Pradesh, India Phone: +91-822*******

E-mail: **************@*****.*** Linked In : govindsharma Professional Summary

With a total of 14 years and 5 months of professional experience—including 6 years as a Scrum Master and Project Manager—I am a dynamic, results-driven Agile leader. I have a proven track record of guiding cross-functional teams, implementing Agile frameworks, and delivering complex projects on time and within budget. My expertise includes stakeholder engagement, risk mitigation, and cultivating a culture of continuous improvement. Core Competencies

• Agile & Scrum Frameworks

• Project Planning & Execution

• Stakeholder Management

• Risk & Issue Management

• Continuous Improvement

• Delivery Management

• Jira & Confluence

• Leadership & Team Coaching

• Budgeting & Cost Control

• Change Management

Professional Experience

Agile Program Manager Publicis Sapient May 2024 – Present Noida Project 1: Property Assessment System (PAS) Domain: Finance Technology: Salesforce The client oversees property tax assessment and calculation for homeowners in their region. This project focuses on modernizing the legacy property tax system by migrating from AS-400 to Salesforce technology. The primary objectives are to minimize revenue loss risks, enable robust reporting and data-driven revenue management, provide a resilient technology platform for future needs, and enhance transparency for improved customer service.

Project 2: Digital Growth Engine: E-Commerce Transformation for The Children’s Place

(DGE) Domain: Retail/E-Commerce Technology: React Framework To upgrade The Children’s Place online shopping platform by moving from older systems to modern cloud technology. This project focused on making the website faster and more reliable, improving personalized shopping experiences, and providing better tools for analyzing customer data. The goal was to create a flexible, future-ready platform that supports business growth and delivers a smoother experience for customers.

• Led strategic planning and execution of Agile programs for US-based clients, ensuring alignment with organizational goals.

• Facilitated Scrum ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives to drive transparency and continuous improvement.

• Managed a cross-functional team of 15-20 members, fostering collaboration and accountability.

• Implemented risk management strategies, reducing delivery risks by 20% and improving project predictability.

• Engaged stakeholders and senior leadership to maintain alignment and resolve impediments promptly.

Project Manager Tech Mahindra Jun 2022 – May 2024 Pune Project: Next Generation Provider Edge (NGPE) Domain: Telecom Technology: Angular Framework and Java

The NGPE Router project supports "Harmonized Ethernet" (HE) products by introducing NGPE devices, which are more efficient than traditional SR-12 devices— offering lower power consumption, smaller size, and higher bandwidth. This initiative involved making OSS (Operational Support System) changes to ensure seamless integration and support for all HE products on the new NGPE platform. The result is improved network performance and resource optimization for HE product deployments.

• Directed Agile-SAFE based project for UK-based client, achieving 95% on-time delivery rate.

• Developed and maintained detailed project plans, schedules, and risk logs, ensuring compliance with Agile principles.

• Managed change requests and prioritized backlog items in dynamic environments.

• Collaborated with global teams across multiple regions, improving communication efficiency by 30%.

• Provided regular status reports to senior management, enabling informed decision- making and resource optimization.

Regional Manager Haryana Knowledge Corporation Ltd. Jun 2014 – May 2022 Panchkula

Project: Digital University- Student’s Life Cycle Management (DU) Domain: Education Technology: ASP. Net & SQL

Digital University is a scalable software framework designed for seamless management of student life-cycles, institutions, and courses across the higher education sector. It empowers millions of students with affordable e-Services throughout their academic journey, from online admissions to migration. The platform delivers integrated, end-to-end educational e-Governance, supporting both traditional and Open and Distance Learning (ODL) universities. Its robust architecture ensures efficient, transparent, and accessible education management at scale.

• Delivered comprehensive training sessions to clients and team members, ensuring effective adoption of new processes.

• Successfully implemented a SaaS-based application across multiple client locations, overseeing deployment and user onboarding.

• Introduced Scrum methodology and JIRA across IT portfolio, increasing team productivity by 25%.

• Conducted Scrum ceremonies, coached teams, and removed impediments during sprints.

• Oversaw software development projects and ensured adherence to Agile and Hybrid principles.

• Managed cross-functional teams and facilitated conflict resolution to maintain project momentum.

• Implemented cost accounting and resource estimation practices, reducing project overruns by 15%.

Member Business Development Staff (01/2016 –12/2017) Management Executive (06/2014 – 12/2015)

SEO Executive Spectra Websoft Pvt. Ltd. Aug 2011 – May 2014 Jaipur Project: Website Organic Traffic Growth Initiative Domain: Digital Marketing - SEO Technology: WordPress, Google Analytics

The objective of this project is to increase the website’s organic search traffic by optimizing on-page and off-page SEO strategies. The initiative focuses on targeted keyword research, technical improvements, and high-quality content creation to boost search engine rankings. Success is measured by sustained growth in organic visits, improved visibility, and higher engagement from relevant audiences.

• Complete keyword research to target clients based on ‘keyword targeting.’

• Review and optimize client sites to improve keyword targeting URL strategies, website architecture, and content.

• Analyze and audit clients’ websites to address performance issues.

• Recommend changes to website architecture, content, and linking to improve SEO positions for target keywords.

• Provide detailed reporting and analyses on client website demographics and statistics using Google Analytics, Criteria and provide feedback. Education

MBA – Operations & Project Management

B.Tech. – Information Technology

Certifications

• PMI-PMP

• AZ-900 Microsoft Azure Fundamentals

• Generative AI for Project Managers

• Six Sigma Yellow Belt

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