Customer Service & Client Relations
Resume:
Corrine Williams
Wake Forest, North Carolina 27587
*****************@*****.***
Objective:
Motivated and customer-focused professional with experience in front office operations, client relations, and administrative support. Seeking opportunities to further develop my skills in a dynamic office or healthcare setting while contributing to a team-oriented environment.
Work Experience
Front Office Assistant
MyEyeDr., Greenville, North Carolina
December 2024 – Present
- Serve as the first point of contact for patients, providing friendly and professional assistance in person and over the phone.
- Schedule, confirm, and manage patient appointments using electronic medical record (EMR) systems.
- Handle insurance verification, copay collection, and payment processing accurately and efficiently.
- Maintain a clean and organized reception area to ensure a welcoming environment.
- Coordinate communication between patients, optometrists, and optical staff to support smooth office operations.
- Demonstrate excellent attention to detail, multitasking, and time management in a fast-paced clinical setting.
- Conduct prior authorization for patients before their visit
Teacher’s Assistant
Kiddie Academy, Wake Forest, North Carolina
March 2023 – August 2023
- Assisted lead teachers with lesson plans and activities for preschool-aged children.
- Supported classroom management and fostered positive student development.
- Communicated with parents regarding student progress and daily updates.
Assistant / Front Desk Worker
Body Sculpting by Design, Raleigh, North Carolina
November 2022 – March 2023
- Scheduled client appointments and handled front desk operations.
- Managed administrative tasks including filing, phone calls, and client records.
- Supported staff with inventory and customer service needs.
Snack Bar Attendant
North Hills Country Club, Raleigh, North Carolina
May 2022 – August 2022
- Provided excellent customer service to club members and guests.
- Prepared and served food and beverages.
- Managed cash transactions and ensured accuracy.
Education
Wake Forest High School, Wake Forest, North Carolina
High School Diploma
Skills
- Customer service & client relations
- Front office operations
- Insurance & payment processing
- Appointment scheduling & EMR systems
- Strong communication and teamwork
- Microsoft Office & POS systems
- Time management & organization
Contact this candidate