Multifaceted Administrative Assistant with Customer Service Expertise
Resume:
Lorri Johnson
Las Vegas, NV *****
************@*****.***
Professional Summary
Diligent professional with over 5 years of experience in customer service and administrative operations. Demonstrated expertise in document preparation, loan processing, and mortgage closing procedures, ensuring meticulous compliance with regulatory guidelines and precise financial documentation. Work Experience
Project Specialist
Freedom Forever-Nevada
October 2024 to July 2025
• Advised sales teams on solar project requirements, ensuring accurate documentation and compliance with project standards.
• Managed access to and oversight of financial portfolios, supporting accurate funding and disbursement processes.
• Reviewed and approved or denied pending documents, maintaining attention to detail and regulatory compliance.
Digital Security Agent
Asurion-Las Vegas, NV
November 2018 to March 2024
• Completed 80-100 inbound calls daily, assisting clients with troubleshooting technical and account- related issues.
• Utilized de-escalation and problem-solving techniques to resolve customer concerns efficiently.
• Recorded detailed client interaction notes in company CRM, ensuring accuracy and compliance with documentation standards.
Digital Security Agent
Asurion-Las Vegas, NV
November 2018 to March 2024
• Completed 80-100 inbound calls daily, assisting clients with troubleshooting technical and account- related issues.
• Utilized de-escalation and problem-solving techniques to resolve customer concerns efficiently.
• Recorded detailed client interaction notes in company CRM, ensuring accuracy and compliance with documentation standards.
Assistant Office Manager
Regus-Las Vegas, NV
May 2015 to August 2018
• Greeted visitors and responded to inbound calls across multiple business groups, ensuring excellent customer service.
• Maintained conference room schedules and organized meetings, demonstrating strong organizational skills.
• Managed account receivables and performed clerical duties, supporting financial accuracy and office operations.
Assistant Office Manager
Regus-Las Vegas, NV
May 2015 to August 2018
• Greeted visitors and responded to inbound calls across multiple business groups, ensuring excellent customer service.
• Maintained conference room schedules and organized meetings, demonstrating strong organizational skills.
• Managed account receivables and performed clerical duties, supporting financial accuracy and office operations.
Member Service Agent
Diamond Resorts-Las Vegas, NV
January 2012 to March 2015
• Delivered high-level service to all members, acting as the main point of contact for account and servicing requests.
• Processed payments, created, modified, and canceled reservations, demonstrating attention to detail and accuracy.
• Managed member account information and addressed general account inquiries, supporting customer satisfaction and retention.
Member Service Agent
Diamond Resorts-Las Vegas, NV
January 2012 to March 2015
• Delivered high-level service to all members, acting as the main point of contact for account and servicing requests.
• Processed payments, created, modified, and canceled reservations, demonstrating attention to detail and accuracy.
• Managed member account information and addressed general account inquiries, supporting customer satisfaction and retention.
Human Resources Assistant
Sunrise Senior Living-Las Vegas, NV
August 2004 to March 2008
• Established and maintained personnel files in compliance with federal, state, and company requirements.
• Performed payroll administration, reviewing payroll and timekeeping reports for accuracy and compliance.
• Assisted with new hire orientation and recruitment, supporting HR operations and regulatory adherence.
Human Resources Assistant
Sunrise Senior Living-Farmington Hills, MI
August 2004 to March 2008
• Established and maintained personnel files in compliance with federal, state, and company requirements.
• Performed payroll administration, reviewing payroll and timekeeping reports for accuracy and compliance.
• Assisted with new hire orientation and recruitment, supporting HR operations and regulatory adherence.
Education
African American Studies (Associate degree)
Oakland Community College-Farmington Hills, MI
September 2005 to May 2010
Liberal Arts & Sciences (Associate's degree)
Oakland Community College-Farmington Hills, MI
Skills
• Escrow
• Mortgage servicing
• Accounting and finance experience
• Attention to detail
• Problem-solving
• Data analysis
• Customer service
• Financial concepts
• Microsoft Office
• Windows
• Organizational skills
• Communication skills
• Loan processing
• Accounts receivable
• CRM system proficiency
Certifications and Licenses
Driver's License
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