Assistant Manager with Banking & Customer Service Experience
Resume:
Herbert D. Carman **** Dunwoody Ave Oxon Hill, Maryland 20745 Mobile: 240-***-****
Email: Hcarman82 @gmail.com
EDUCATION:
**** - **** ******* *******, **********, DC
Medical Assistant
**** - **06 Strayer University, Suitland, MD
Business Management
Experience:
09/19-Current Family Dollar - Warrensville, Oh/Oxon Hill, MD
Assistant Manager
Assist store manager with exceeding store target sales.
Delivered excellent customer service by greeting and assisting each customer.
Opened and closed the store, including cash registers, inventory, and daily reports.
Maintain proper inventory and stock.
09/20 - 01/22 Buckeye State Credit Union - Shaker Heights, Oh
MSA-1 Member Service Associate
Welcome members and guests and provide routine information concerning products and services and, when necessary, direct member or guest to appropriate department for additional assistance.
Receive and process member financial transactions, including deposits and loan payments; sells products to members; makes transfers to and from member accounts as directed. Closes accounts with balances under $200.00, and accepts and processes MSR closure requests for share certificates. Balances daily.
Assist member in opening new accounts, sub-accounts, and cross sell credit union products and services; obtain required documents for the account opening process.
Assist member with account maintenance, including but may not be limited to, reading account histories, adding e-notes and attention messages, printing member ID card, scanning member’s driver’s license, processing address change requests, processing check orders and re-orders, printing temporary checks, resetting audio response PIN, reprinting receipts,
Processing stop payment requests, and setting up automatic transfers.
Assist member with Debit and ATM card issuance, cancellations, re-issue or re-printing; and setting up and unlocking Home Banking, bill pay, and mobile account access.
If applicable, complete safe deposit box contracts and maintain all
05/17-08/19 Wal-mart inc. – Washington, DC
Customer Service Manager
Assist store manager with exceeding store target sales.
Delivered excellent customer service by greeting and assisting each customer.
Opened and closed the store, including cash registers, inventory, and daily reports.
Maintain proper inventory and stock.
08/16 – 06/17 Sketchers Factory Outlet, Oxon Hill, MD
Assistant Manager
Assist store manager with exceeding store target sales.
Delivered excellent customer service by greeting and assisting each customer.
Opened and closed the store, including cash registers, inventory, and daily reports.
Maintain proper inventory and stock.
08/15 – 08/16 Clarion Hotel – Oxon Hill, MD
Front Desk Agent
Responsible for greeting and registering guest in 194 room hotel.
Assisting guest with local dining, entertainment, travel direction.
Resolve complaints and inquires concerning quest services and facilities.
Check out departing quest using the hotel accounting POS system
10/11 – 07/15 Small Business Organizers – Annandale, VA
Administrative Assistant
Responsible for incoming calls, greeting clients, and making appointment.
Assist with clients bookkeeping, invoicing services and monthly report.
Maintain confidential client financial data information.
Prepare and send correspondence to clients
Perform other clerical duties including filing, scanning, and faxing.
11/07 – 07/11 Children’s National Medical Center – Fairfax, VA & Washington, DC
Clinic Operations Representative II
Greet, schedule, and register patients while supporting clinical staff.
Responsible for obtaining and verifying patient’s insurance information.
Collect patient’s payment, and billing information using various medical software.
Responded to patient’s portal via, fax messaging or email request.
Computer & trained Skills:
Medisoft, IDX Systems, Report Pro/Cbay System, CPT-4 coding, ICD 9/10 Coding, HPF (EPRS), Star Navigator MS Windows, MS Word, MS Excel, MS Outlook.
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