Administrative Support Specialist with Insurance Experience
Resume:
PROFESSIONAL SUMMARY
Results-driven Administrative Professional with expertise in delivering
high-quality outcomes in fast-paced office environments. Proficient in communication, problem-solving, and time management, with a focus on collaboration and adaptability. Experienced in providing effective clerical and administrative support while fostering a productive work environment.
WORK HISTORY
Insurance Team Member, 07/2023 to Current
State Farm Insurance - Saginaw, MI
Amazon Delivery Driver, 04/2023 to 08/2023
Post Office USPS - Saginaw, MI
CONTACT
Address: Saginaw MI
Phone: +1-810-***-****
Email: ******.****@*****.***
SKILLS
- Microsoft office and Google office
MASON KASSING
Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
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Explained features, advantages and disadvantages of various policies to promote insurance sales.
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Communicated with customers, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
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Collaborated with team members to streamline operational processes, enhancing efficiency in daily tasks.
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Utilized CRM software to manage client information and track policy changes accurately.
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Assisted in training new employees on company policies and procedures, fostering a supportive work environment.
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Developed solutions for common client concerns, improving overall satisfaction and retention rates.
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Maintained accurate client records, ensuring proper billing and payment tracking.
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Ensured timely mail distribution by operating delivery vehicles efficiently.
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Minimized delivery times while adhering to all safety protocols and guidelines.
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Maintained vehicle cleanliness and compliance with maintenance schedules for reliability.
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Managed package inventory, confirming all items were ready for delivery.
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Delivered packages promptly to customer doorsteps and business locations.
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• Sales
• Communication skills
• Organizational skills
• Computer Skills
• Attention to detail
• Money handling
• Time Management
• Clerical experience
• Delivery Driver Experience
• Positive attitude
• Teamwork and collaboration
• Problem-solving
• Filing
• Customer service
Team Member, 01/2022 to 02/2023
Bed Bath & Beyond - Saginaw, MI
Team Member, 05/2021 to 11/2021
KFC - Burton, MI
EDUCATION
Associate of Applied Science, Radiology, 12/2025
Delta College
High School Diploma, 05/2022
Bentley Senior High School - Burton, MI
CERTIFICATIONS AND LICENSES
Utilized maps, GPS technology, and instructions for efficient delivery routes.
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Enhanced customer satisfaction by guiding product selection and addressing inquiries.
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Promoted team safety by maintaining clean, organized, efficient work environments.
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Fostered strong team dynamics through cooperative relationships with coworkers and managers.
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Optimized product presentation by ensuring sales floor cleanliness and organization.
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Boosted sales readiness through efficient shelf restocking during peak shopping hours.
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Executed merchandising standards, showcasing promotional items and seasonal displays effectively.
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Ensured transaction accuracy by managing cash register and balancing till each shift.
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Elevated store operations by training new associates on policies and customer service.
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Enhanced customer satisfaction through efficient cash handling services.
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Demonstrated strong work ethic in fast-paced environments with high demands.
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• Adapted quickly to new situations, showcasing a proven learning ability.
• Organized and detail-oriented, ensuring accuracy in all tasks performed.
• Collaborated effectively with team members to achieve common goals.
• 3.8 GPA
• Honor Roll 2020-2022
• Ranked in Top 10% of class
• National Honor Society Member
• Completed AP course in AP Environmental Science
• Driver's License
PROFESSIONAL LICENSE
LANGUAGES
English
Native or Bilingual
• Insurance Producer License
• Property & Casualty License
• Property and casualty license
• Drivers license
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