Customer Support Specialist Seeking Remote Role
Resume:
Diana Cardella
Phoenix, AZ *****
***************@*****.***
Professional Summary
Authorized to work in the US for any employer
Work Experience
Product Analyst
Upwork
May 2024 to Present
Recent Freelance Experience
Product Review Specialist
• Collaborate with various brands to create comprehensive and engaging product reviews, focusing on consumer insights and market trends.
Customer Service Representative
Hire Now Inc-Arlington, TX
July 2022 to March 2023
• Marketing Campaigns to drive paying customers to an international web sales of services and platform
• Provide email and chat based customer support
• Provide Technical support if needed for customers CSR - Customer Service Representative
Walgreens-Chelsea, AL
December 2010 to June 2012
• Cashier
• Stock Shelves
• Worked in the cosmetic department
• Assist customers in
• locating merchandise
• Suggestive Selling
• Assisted customers with a warm and professional attitude Appointment Setter
Dixon Pest Control-Cave Creek, AZ
September 1997 to March 1999
• Scheduling appointments for Existing Customers
• Cold calling
• Answered Multi-Line Phones
• Data Entry
Education
High school diploma
Freedom High School - Morganton, NC
September 1992 to June 1994
Skills
• LAN
• Microsoft Windows Server
• Computer literacy (5 years)
• Data entry (1 year)
• Customer support (4 years)
• Fluent
• Microsoft Outlook (2 years)
• Microsoft Exchange
• QuickBooks
• Computer skills (2 years)
• Microsoft Word (1 year)
• Personal assistant experience (2 years)
• Customer service (10+ years)
• VoIP
• Microsoft office (2 years)
• Troubleshooting (1 year)
• Communication skills
• Desktop Support
• DNS
• Google Suite
• Operating Systems
• Technical Support (Less than 1 year)
• Live Chat (3 years)
• Mac OS
• English
• chat operator (2 years)
• Sales (5 years)
• Remote Access Software
• Help Desk
• Windows (1 year)
• Active Directory
• Italian
• Network Support (Less than 1 year)
Certifications and Licenses
Driver's License
Additional Information
Professional Experience Gaps (2013-2021)
During the period from 2013 to 2021, I engaged in various freelance endeavors that allowed me to develop a diverse skill set and stay actively involved in the marketplace:
• eBay Seller: Successfully managed an eBay store, where I researched, sourced, and marketed a variety of products. This experience honed my skills in inventory management, customer service, and online sales strategies.
• Product Review Specialist: Collaborated with brands to write detailed and engaging product reviews, focusing on consumer needs and preferences. This role enhanced my writing and analytical skills while allowing me to build a strong online presence and network within the industry.
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