Customer development splecialis
Resume:
Ithaca, New York *****
**************@*****.***
MATTHEW J BENEDICT
OBJECTIVE
Actively seeking a full-time position where I can optimize my problem-solving and organizational/mechanical skills to contribute to increased customer satisfaction.
SKILLS & ABILITIES
Self-motivated and resourceful customer service representative with proven competency in:
resolving a wide range of product and service issues speedily and satisfactorily
exceeding customer's post-sales needs with energetic follow-up
maintaining composure while handling challenging customer demands
learning new processes from beginning to end
Strong mechanical & technical aptitude
20+ years retail/wholesale inside and outside sales and service experience
20+ years office furniture sales and ergonomic office design
20+ years computer/office machine sales, service & repairs
EXPERIENCE
CUSTOMER SERVICE REPRERESENTATIVE, LICENSED INSURANCE AGENT AND BROKER,
Sales and service of all personal and commercial lines of insurance.
Adept with AMS 360 and Applied Systems Agency Management Systems
Strong communication and negotiation skills
Ability to evaluate, meet/exceed the needs of customers
Confident and personable attitude
Responsible for managing over $5,000,000 Book of Personal and Commercial Business
E.C. COOPER INSURANCE INC. WATKINS GLEN, NEW YORK 2009-2017
TOMPKINS INSURANCE AGENCIES ITHACA, NEW YORK 2007-2009
P.W. WOOD & SON INC. ITHACA 1996-2007
MUTUAL OF OMAHA ITHACA NEW YORK 1994-2000
T.G. MILLERS SONS PAPER COMPANY ITHACA, NEW YORK 1980-1998 (MY FAMILY’S BUSINESS FOROVER 40 YEARS!)
EDUCATION
TOMPKINS CORTLAND COMMUNITY COLLEGE DRYDEN, NEW YORK 1992 ASSOCIATES SMALL BUSINESS ADMINISTRATION
ITHACA COLLEGE, ITHACA, NEW YORK 1994 BACHELORS BUSINESS MANAGEMENT
LEADERSHIP
PAST EXAULTED RULER ITHACA ELKS LODGE, FORMER PEE WEE FOOTBALL COACH AND DIRECTOR TRUMANSBURG LITTLE BLUE RAIDERS. HOBBIES: PIANO AND ELEECTRONIC MUSIC ARRANGING, HIKING, PHYSICAL FITNESS
REFERENCES
AVAILABLE UPON REQUEST
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