IT & Distribution Support Professional with 15+ Years Experience
Resume:
Gregory D. Glover
Rancho Cucamonga, CA 91730
************@*****.***
Objective
Currently seeking employment in field related to experience. Distribution logistics & I.T. field focused
Qualifications
15+ years experience in I.T. technical service in Windows 95, 98, NT, 2000, XP, Vista and 7,8 & 10 Operating Systems. Software: MS Office 97, 2000, 2003 and 2007 suite (Word, Excel, Outlook, PowerPoint and Access), Lotus Notes, GroupWise, Adobe Acrobat and Flash, various ticketing software programs, Site Analysis, Inventory, Remote Desktop & Proxy, Norton Symantec, McAfee as well as other virus scans, Firewalls, Wireless router & network configuration, Imprivata, Healthcare (Soarian, Roomba, Novius and Siemens), network, desktop, printer and server related software issues issues. Hardware: HP, IBM, Toshiba, Dell desktops & laptops (configuration, repair and troubleshooting), Various Printers ranging from HP, Sharp, Lexmark & IBM, wireless network setup, USB signature pads, setup of Medical Workstation Carts (Ergotron, Wyse, etc) wide range of experience with various network components & devices.
Extensive knowledge and experienced in PC & laptop setup, installation and troubleshooting. Remote or onsite workstation, network and printer troubleshooting. User administration; including password recovery, software training and network drive mapping. PC security measures such as virus scans, firewall implementation, password strengthening and Wireless Network Security. Hardware and Software maintenance, installation and repair on workstations and printers.
Typing: 45 wpm, data entry, bill of ladings and order picking.
10+ Shipping & Receiving, Customer Service, Quality Control, Order Picking and light forklift. Previous employment in Distribution Centers, Warehouse, Hospital and Call Center environments.
Certifications
CompTIA A+ & Network+ certification, DCSE (DMS, non DSP, Client Softskills)
Employment Experience
Doordash/Uber Eats/Grubhub – 6/18 – present
Order delivery – delivery driver, responsible for order deliveries to customers from restaurants & retail stores. All work directed through app.
Jyve – 8/18 – 8/19
Grocery Store Stocking – 3rd party vendor, stocking grocery shelves and customer service
Self Employed – 10/12 – 7/18
Online Sale/Retail – run online toy store. Store and ship product to customers, provide customer service, inventory & maintenance
AppleOne/Loma Linda University Medical Center – 5/12 – 09/12
Desktop Support/Field Technician – provide support to many users in Medical Offices and Hospital. Provided transportation by employer. Various duties included new pc & printer setup, troubleshooting on network and desktop level running on Windows 7 & XP. Predominant IBM/Lenovo All in One stations, pc’s and laptops. Site analysis using Fluke network tools. Providing exceptional customer service.
Radgov / RCRMC – 11/11 – 02/12
Helpdesk Technician - attend to helpdesk calls in Hospital facility, predominant Windows XP network. Provided Desktop Support to 500+ users. Various duties include hardware & software installation, troubleshooting, and user light training & assistance. Programs used include GroupWise, Roomba, GWI ticketing software, Remote Assistance (Remote Desktop & Proxy)
Field Solutions – 03/11 – 11/11
Field Technician – bid/apply for temporary I.T. contract positions. Wide range of jobs including software and hardware upgrading and troubleshooting, network and printer troubleshooting and deployment projects. Used own transportation for job use.
Riverside County EDA Riverside, CA – TAP 06/10 – 10/10
IT User Support Technician II - Provide IT related technical assistance, training and support to users. Respond to helpdesk calls remotely or onsite using company provided transportation. Troubleshooting workstation, network and printer troubleshooting in Microsoft Network. Other duties include: software installation, printer and workstation deployment, network, workstation and printer configuration, and reasonable travel between sites.
Genco/Hershey’s, Redlands, CA 8/06 - 04/09
Welcome Center/ Shipping Clerk – Data entry & clerical work; Process inbound and outbound vessels, verifying accuracy of all shipments, and providing customer service. Programs used: DMPlus by Red Prairie & Lotus notes
Warehouse Technology, Chino, CA 11/05 - 8/06
Shipping Clerk - Processed shipping orders, schedule pickups and provide customer service for medium sized shipping company. Programs used: Abecas and AS400
Labor Ready, Rialto, CA 02/04 -11/05
General Labor - General Labor work for the Inland Empire area. Duties include: Shipping and Receiving, General warehouse work, maintenance and forklift operations.
Infonxx, Riverside, CA 01/01- 01/04
Desktop Support – Provided desktop support to 500+ users in 411 call center. Maintained PC performance by swapping out faulty hardware, performing regular software maintenance, and troubleshooting network issues. Optimized PC performance through software and hardware upgrades. Assisted Network Administrators in daily server room tasks that included changing backup tapes, patch panel servicing and user administration. Answered helpdesk calls from call center management and corporate remote users in a Microsoft based network.
Education
El Camino College, Gardena, CA ~ 08/94 – 06/96
Major: Computer Science, Courses included English, Business Math, CIS, and Human Relations.
Riverside Community College, Riverside, CA ~ 08/02 – 05/03
Major: Computer Science, Courses included CIS and College Math
United Education Institute, San Bernardino, CA 06/00-01/01
Certificate: Network Technology
Alison, Galway, Ireland 11/22 - present
online education course module. Information Technology
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