Manufacturing and Customer Service Professional

Johan

Pulido

*** ****** ****** **********, **

908-***-****

**************@*****.***

Motivated and detail-oriented professional with experience in manufacturing and customer service environments, skilled in Kit Assembly, Barista operations, and team leadership, with a strong focus on efficiency, quality, and delivering excellent service. Proven ability to work under pressure, support team performance, and maintain high standards. Skills

Team leader

Attention to detail

Fast Learner

Problem Solving

Positive attitude

Adaptability

Experience

MARCH 2025 / CURRENTLY

Manufacturing / Sebia, Clinical laboratory

Improved assembly processes by reorganizing box layouts, creating a more efficient and organized workflow.

Optimized labeling procedures to ensure greater accuracy and consistency in production. Contributed to process improvements by identifying better methods and supporting system enhancements within the assembly área.

SEPT 2023 – MARCH 2025

Barista / Pierre and Michelle French Bakery

Enhanced customer experience by providing friendly, personalized service and maintaining a welcoming atmosphere in the bakery.

Supported team efforts to create a clean, organized, and positive environment that encouraged repeat visits.

Collaborated with management to implement service improvements that increased overall guest satisfaction.

2

Education

2022 - CURRENTLY

ESL English as a Second Language / Raritan Valley

Community College

2026

Engineer/ Raritan Valley Community College

2009-2012

Public Relations emphasis on tourism/Colombian

College

Courses

CRM Crew Resource Management, Avianca Airlines

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