Customer Service & HR Support Specialist
Resume:
OLIVIA GUNN
**** ******* ******* ************@*****.***
#1232
Union City, GA 30291
CAREER OBJECTIVE: Seeking a Customer Service position to enhance my superior customer relations and interpersonal skills.
STRENGTHS & SKILLS
● Excellent Time Management Skills, Dedicated, Loyal and Dependable Team Player
● Extensive inpatient and outpatient healthcare experience
● Type 60 wpm, Medical Terminology, Medical Transcription, Human Resources Management, Benefit and Payroll Management
● Microsoft Office, Lotus Notes, GroupWise and Outlook
● HRIS, ANSOS, KRONOS & ADP Payroll, PeopleSoft HR, HR Tracker, Prolucent WFX, MARs, HealthConnect-EPIC, Meditech, Shiftwise, Fieldglass, PeopleFluent EXPERIENCE Legitim, LLC 2020 - present
WFH - receptionist for several law firms, real estate management, and a Bariatric practice Arise Solutions 2018-2019
Remote Customer Service Representative for several clients, ie, Apple, Dick’s Sporting Goods, and Roadside Service.
Atlanta, Georgia
247 MEDSTAFF 2016 - 2017
Remote Regional Healthcare Recruiter
● Full life cycle recruitment; sourcing for multiple disciplines, screening, interviewing, selecting qualified candidates
● Experience in recruitment of salaried and hourly, management, technical, professional and hard-to-fill positions
● On Boarding – extends employment offers; monitors pre-employment background check and drug test status/results and provides updates to HR Business Partners; performs other relevant administration where applicable
● Strong knowledge of and utilize all recruitment tools, including Applicant Tracking systems, 3rd party resume databases, social media channels, etc. SUMMIT MEDICAL CENTER, Oakland, CA 02/2013 - 05/2015 Staffing Coordinator (Contract - Every other weekend)
● Responsible for ensuring the nurse staffing needs for all departments as per the hospital guidelines and the census.
● Reported negative / positive staffing to the House Supervisor
● Create Staffing Sheet per shift and sent final to all pertinent departments
● Review licensure, certification requirements, mainly for travel nurses. MEDSTAFF HEALTHCARE SOLUTIONS, Oakland, CA 2011 – 2013 Recruiter / Staffing Coordinator
Staff RN’s, LVN’s & CNA’s at Bay Area Hospitals
● Full-cycle recruitment; sourcing for all disciplines on multiple websites, ads, pre-screen, interview, hire, ensure, assemble HR documents for personnel files and send profiles to hospitals
● Manage the new hire process, including processing background checks, references, and drug screens; perform credentialing QA
● Enter new hire and staffing data into MARs database
● Staff nurses per hospital needs
DOCTORS MEDICAL CENTER, San Pablo, CA 2010 – 2011
Staffing Coordinator (Contract - Every other weekend)
● Evaluate and assess staffing needs for all nursing units based on census, acuity, staffing rations and competency of staff;
● Utilize Ansos software to access employee information and run appropriate reports
● Ensure all staff members are called as per protocol and union guidelines
● Utilizing Ansos software, code absences, ensure licenses are current KAISR PERMANENTE HOSPITAL 10/2006 – 06/2011
Job Title: Admitting Department Supervisor
● Supervise 35 union employees with various multiple ancillary functions, i.e., Admitting Representatives, Patient Transporters and Equipment Recruit, hire, train new employees
● Monthly monitoring SOX controls, RAM’s and regular auditing of admissions, co-pays.
● Conduct daily, weekly, monthly audits of records to ensure compliance of key regulatory agencies, i.e., Medicare, Joint Commission, CMS, etc. Job Title: Home Health/Hospice Supervisor
● Supervise 20 union clerical employees in accordance to State mandated regulations and the union contract.
● Recruit, sourcing websites for clerical staff, hire and train new employees; coach and counsel employees
● Monitor and analyze agency compliance of regulatory agencies, i.e., Medicare, Joint Commission, Title 22 and CMS. Monitor quality indicators for data integrity CHILDREN’S HOSPITAL OAKLAND, CA 10/1997 – 08/2006
Job Title: Surgery Department Office Manager
● Supervise surgery schedulers, and clerical staff.
● Provide human resources support by interviewing, hiring, training, coaching and counseling, performance evaluations, transfers and terminations.
● Managed and created the surgery block schedules for all surgical services in the hospital and clinics.
● PICIS system –Database Admin for computer system: charges, RN documentation Job Title: Pediatric Pulmonary Department – Practice Manager
● Supervise front and back office staff, including Nurse Practitioners
● Supervise multiple pediatric pulmonary satellite offices
● Aggressive monitoring of co-pay collections, A/P, A/R
● Recruit, sourcing for clerical staff, hire, train, discipline, performance evaluations, competency assessments and terminations
● ADP payroll, Expense Reports and Benefit Management
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