Client Support & Customer Service Expert

Carmen White

Professional Summary

Proven success developing recruitment strategies for passive job-seekers, exhibiting creativity with candidate search & developing networks. Experience with establishing contacts and building relationships with contractors and business partners. Excellent written and oral communication, critical listening skills, negotiation and interpersonal skills. Ability to work independently and in a team environment, ability to interface well with candidates, employees and hiring managers at all levels.

RELEVANT SKILLS

MS Office: Word, Excel, PowerPoint, Outlook

Type at 45

Excellent Communication Skills

Conflict Resolution 1

10 years high call volume customer service

EDUCATION

High School Diploma.

PROFESSIONAL EXPERIENCE

Team Lead

Walmart May 2017 -present

In a call center environment, as a virtual team lead, I was responsible for high volume inbound calls regarding fulfilling online orders, merchandise management and dispatch. Provide information and support to members and internal and external customers. New hire mentoring, training and quality call performance. Excelled in diffusing anger, tension or hostility when in contact with irate customers to ensure their concerns were resolved. At this position I worked both remote and on location.

Customer Service Representative

Dr Stephen Dean and Associates Nov 2014 – Feb 2017

In a call center environment, I was responsible for high volume inbound calls. Scheduling and canceling appointments, verified insurance, patient data entry and collected secure payments. Provide information and support to customers and internal and external members. Specialized in senior advantage programs and CMS regulations. Reviewed claims for accuracy, timely filing and billing. Assist in special projects as appointed by leadership, such as: New hire mentoring, training and quality call performance. Excelled in diffusing anger, tension or hostility when in contact with irate customers to ensure their concerns were resolved.

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