Aspiring Software Engineer - IT Support Specialist

Francis Alan S. Rodriguez

***** ******** ** ***. **, Northridge, CA 91324 818-***-**** ************@*****.*** Profile

I am a highly motivated and detail-oriented growing IT professional pursuing a bachelor's degree in software engineering. Intermediately skilled in technical support, system troubleshooting, and basic cybersecurity principles. Equipped with hands-on experience with computer hardware, wired networking, LAN/WAN fundamentals, and working on POS systems. I provide exceptional customer service, strong communication skills, the ability to lead, and the capacity and grit to learn new technologies quickly. Being a dedicated team player is only part of my technology profession; I am laser focused on efficiency, quality and all-around satisfaction. Experience

IT SUPPORT TECHNICIAN ENTERPRISE MARCH 2021 – JUNE 2022

· Provided technical support for hardware, software, and network issues

· Assisted with setup, maintenance, and troubleshooting of devices

· Timely communications for problems and resolutions TECH SUPPORT TOAST FEBRUARY 2023 – MARCH 2024

· Resolved customer issues related to POS software, and POS terminals

· Ran POS system diagnostics for errors and connectivity issues

· Guided customers through troubleshooting steps, with proper communication and patience Education

- LOS ANGELES PIERCE COLLEGE ASSOCIATE'S DEGREE IN COMPUTER SCIENCE (IN PROGRESS)

• Expected completion: 2026

- (CSUN) CAL STATE UNIVERSITY, NORTHRIDGE

• Bachelor's degree in software engineering (planned transfer 2026) Skills & Abilities

· System troubleshooting

· Device installation

· Excellent interpersonal skills & communication

· Sales

· Customer Service

· Basic cybersecurity/privacy practices

· Microsoft Suite: Word, Excel, outlook

· Windows OS, mac OS

· Problem Solving

· Team leadership and collaboration

Certifications

· Google Cybersecurity Certification

Contact this candidate