Customer Care & Operations Specialist

KAYLAR

ALLEN

470-***-**** Smyrna, Georgia ****0 Allenkaylor’é0gmell.co

m

PROFILE

Dedicated professional with demonstrated strangths In customer

service, fima management, and frend tracking. Good at

troubleshooling problems and building successful solutions,

Excellent verbal and written communicator with strong

background cultivating positive relationships and exceeding

goals. Dependable employee seeking opportunities to expand

skills and contribute fo company success. Considered

hardworking, ethical, and detail oriented.

WORK EXPERIENCE

KEY SKILLS

Resource allocation

Excellent listener

© Friendly, courteous, &

service oriented

© Poised under pressure

Active listening

Complex Problem-

solving

© Quality assurance

© Solid written & verbal

communicator

Front and Back Office Manager

Bite Personal Inlury/Attanta Health Center Tucker, GA

07/2021-11/2024

Collaborated with other departments managers to address any

concems or inefficiencies. Handled escalated customer

complaints, working towards swift resolutions. Documented all

Patient care activities in electronic health records. Prepared

Patients for appoiniments, procedures, etc. Processed medical

records and collected payments, while maintaining daily reporis

for lawyers and other physicians.

‘Medication Technician

Delmar Gardens Marietta, GA

02/2017-07/2021

Educated patients on proper medications usage, potential side

effects, and importance of adherence to prescribed therapies.

Resolved emergency situations with a calm, levetheaded, and

knowledgeable approach. Communicated with pharmacies to

re-order madications for patients. Assisted In preparation af

medication for distribution to patients, including counting pills

‘and labeling containers. Communicated with healthcare

providers regarding medication dosage adjusiments or

changes.

TSpecialist/Combat Medic

Us Army Cumming, GA

06/2008- 09/2019

Traveled to vorious worksites to troubleshoot, repair and provide

dlognastic support.

sisted In the development of IT policies and procedures,

promoting best practices.

Implemented data backup and recovery sirategies to

safeguard information.

Coordinated with vendors for procurement of IT equipment,

‘optimizing costs.

Handled Inpatient care and treaiment under the supervision of

qualified physicians.

Managed inventory of medical supplies and ensured proper

storage conditions were maintained. Supervised medical

support services In hospital and moblle treatment facies.

Educated fellow soldiers on bosc fist ald techniques and

preventative health measures.

Administered oral or injectable drugs and Initiated IV lines to

‘reat patient conditions.

EDUCATION

Diploma - GED

Youth Challenge Academy Fort Stewart, GA

1272008

CeriMication - Medical Assistant

Everest Institute Marietta, GA

112007

Bachelor of Sclence (B.S.) - Numing

Emory University Ailanta, GA

05/2012

Master of Arts (M.A.) - Family Nurse Praciitioner

Universtty of North Georgia Dahlonega, GA

05/2027

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