Operations & Customer Service Professional
Resume:
Ira West
Douglasville Georgia
************@*****.***
SUMMARY
EXPERIENCE
SRS Building Products, Marietta, GA
Customer Service Representative, Warehouse Manager, Delivery Driver
June 9, 2021 – July 2025
- Delivered exceptional customer service by addressing inquiries, processing orders, and resolving issues promptly and professionally.
- Oversaw daily warehouse operations, including inventory management, order fulfillment, and safety compliance.
- Coordinated dispatch and executed timely deliveries to clients, ensuring accuracy and efficiency.
- Maintained organized stock levels, supervised loading/unloading, and implemented process improvements to optimize workflow.
- Collaborated with team members and management to achieve operational goals and support customer satisfaction.
INSPIRING SCHOLARS, Winston, GA
Lead After school Teacher, May 2018 - May 2021
Managed classroom programs and lesson plans.
Designed and follow weekly lesson plans.
Supervised child's development activities, conducted observations and maintain accurate records.
Provided feedback to co-teacher with regards to classroom activities and each child's development.
Maintained positive communication with parents and staff.
Worked with Director, Assistant Director, and parents to solve any potential problems, classroom concern behavior issues and/or academic challenges.
Led Quarterly Teacher/Parent conference meetings to discuss child's progress and development.
Conducted daily attendance, maintain a clean and hazard free classroom at all times.
Participated in center events and training programs.
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SCOTTSMIRACLE-GRO, Douglasville, GA
Vendor, Mar 2016 - Mar 2018
Merchandised products inside and outside stores
Provided customers and store associates with product knowledge on Scotts brands Ensure product is stocked and presentable at all times
Assisted in identifying opportunities for solution selling and incremental space
Worked effectively independently and as a team to perform all tasks assigned
WALMART, Bremen, GA
Warehouse Worker, Jul 2012 - Jan 2013
Completed shipments by processing and loading orders.
Prepared orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
Enforced inventory controls by collecting stock location orders and printing requests.
Provided quality service by following organization standards.
Promoted clean shipping supply area by complying with procedures, rules, and regulations.
Contributed to team effort by accomplishing related results as needed.
EDUCATION
Georgia Highlands
Douglasville, GA (Present)
Alexander High School
Douglasville, GA
High School Diploma (May 2009)
ADDITIONAL SKILLS
Client Service
Ability To Lift
Stock Shelves
Computer skills
Critical thinking
Loading And Unloading
Labeling
Manual Dexterity
Shipping
Working Independently
Maintenance
CERTIFICATIONS
CPR Certified
REFERENCES
References available upon request
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