Customer Service & Data-Savvy Support Specialist
Resume:
YEWANDE ADEDAPO
708-***-**** **********@*****.*** Richmond, TX 77407
Professional Summary
I am an experienced and forward-thinking professional with a strong background in customer service and clinical research. I am self motivated, a strong problem-solver, and highly committed to excellence and I demonstrate effectiveness in both collaborative team environments and independent roles.
Education
University of Texas at Arlington
Bachelor of Science in Health Informatics
Currently Enrolled
University of Illinois at Chicago (UIC)
Bachelor of Science in Biology
Graduated: 2021
Work Experience
Customer Experience Analyst – Sutherland
September 2022 – Present
Use data analytics to assist clients across industries in enhancing and automating customer experiences.
Handle 200+ inbound calls per week, addressing customer inquiries and resolving issues efficiently.
Escalate complex or unresolved issues to supervisors and managers as necessary.
Engage customers in meaningful dialogue to understand their specific needs and provide tailored support.
Clinical Research Associate (CRA)
July 2020 – September 2022
Conducted site monitoring to ensure compliance with study protocols and Good Clinical Practice (GCP).
Verified accuracy and completeness of clinical trial data and maintained data integrity.
Oversaw participant safety and compliance with regulatory and ethical standards.
Cashier – Wazobia African Market
March 2019 – July 2020
Provided friendly and courteous customer service to enhance shopper experience.
Maintained checkout operations by following established policies and procedures.
Identified and reported areas for operational improvement.
Knowledge, Skills and Ability
Advanced computer skills including Microsoft Office applications.
Excellent written and verbal communication skills.
Good analytical skills
High level of professionalism, empathy and courtesy
Comfortable working in a team environment or independently.
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