IT Support Specialist POS Systems & Retail Networks

Professional Summary

Experienced IT Support Specialist with deep expertise in managing and maintaining point-of-sale (POS) systems across 70+ retail and gas bar chains. Proven track record in deploying and troubleshooting Heartland POS and Infonet C-Store Commander software for over 70+ locations across Canada. Skilled in SQL database management, remote support tools (TeamViewer, LogMeIn, RDP), and network infrastructure, including LAN/WAN setup and CAT5 cable patching. Known for delivering reliable, efficient technical solutions that ensure business continuity, system uptime, and operational efficiency. Currently pursuing a Master’s in Data Science at Saint Peter’s University to enhance data-driven decision-making capabilities.

Professional Experience

IT Support Specialist – Retail Systems Nov 2024 – Present

Pioneer IT Solutions, Canada

Provide support and maintenance for Heartland POS and Cash Register Express across 70+ retail and fuel locations nationwide.

Lead end-to-end POS deployments, including scheduling, hardware installation, configuration, and testing.

Deliver Level 2 technical support, resolving on-site and remote issues promptly.

Utilize tools like TeamViewer, LogMeIn, and RDP for remote troubleshooting.

Handle SQL-based database diagnostics and query optimizations for system performance.

Create detailed technical documentation for processes and support tasks.

Conduct User Acceptance Testing (UAT) and validate system readiness for go-live.

Maintain and configure LAN/WAN networks, peripheral devices, and PC hardware.

Perform security system installations and network cable patching using CAT5/6.

Review SLA compliance, manage maintenance agreements, and analyze system metrics.

Recommend enhancements based on recurring technical issues and performance audits.

Technical Skills

Programming & Tools: Python, SQL, Java, Tableau

Front end languages : HTML,CSS, Java Scripts

POS Systems: Heartland Restaurant (SaaS), Cash Register Express, Infonet C-Store Commander

Remote Access: TeamViewer, LogMeIn, RDP

Networking: LAN/WAN, Ethernet (TCP/IP), CAT5 Cabling

Security Systems: CCTV and alarm installation/support

Database: MySQL,, query tuning, diagnostics,

Testing & Documentation: UAT, SOPs, system/process documentation

Education

Master of Science in Data Science (In Progress) - Expected Completion: 2026

Saint Peter’s University – Jersey City, USA

Bachelor of Engineering in Information Technology Aug 2019 – June 2023

Osmania University – Hyderabad, India

INTERNSHIPS & CERTIFICATIONS

Frontend Development Intern – Jul–Aug 2023

MHJCG Software Solution Institute & Abid Ali Khan Education Trust

Cloud Computing & Load Balancing Intern – Summer 2022

Tru Projects Pvt. Ltd.

MS Office Certification Apr 2018

Git & GitHub Workshop Participant – IEEE NSAKCET Mar 2022

Node MCU Webinar Participant – IEEE NSAKCET Jul 2021

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