Customer Service Professional with Driver Support Experience

Rebecca McLendon

Haughton, LA *****

************@*****.***

+1-318-***-****

Professional Summary

Dynamic Customer Service Representative successful in supporting customers in busy call centers, practicing active listening skills to determine the needs of the customer. Professionally represent the brand during all interactions, with a commitment to customer service and desire to build relationships translate to customer loyalty and retention. Proven ability to resolve complex problems, using tact and diplomacy.

Well-organized and knowledgeable customer service representative able to stay calm under pressure, and quickly resolve customer complaints and address issues. Offering skills in call control, order management, and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty.

Authorized to work in the US for any employer

Work Experience

Unloader/Stocker

Home Depot-Bossier la

January 2025 to June 2025

I unloaded the truck, sorted the product to the correct pallets and carts by aisle, took the product to the floor and stocked it to the shelves.

Customer Service Representative

ABC Block and Brick-Bossier City, LA

July 2023 to June 2024

Took orders over the phone, Took credit card info over the phone, entered in the orders on the computer system Spruce, I figured the time for temp employees and put it in a spreadsheet for my supervisor, scanned in important documents to my supervisor, Helped customers find the products they needed. I scheduled loads for my driver's to take, I estimated the drive times, I gave directions to the drivers as needed.

Cook/line assembly

McDonalds-Haughton, LA

August 2022 to July 2023

I learned how to cook on the grill, assembly the food, fry the fried stuff, I checked out customers and took orders over the speaker system.

Customer Service Representative

Argon Medical Devices-Athens, TX

January 2017 to February 2020

Athens, TX

Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions.

Processed product orders, including entering customer orders and completing stock replenishment orders.

Engaged with customers to understand and resolve issues and answer product questions. Processed orders and coordinated delivery schedules to meet customer needs. Advised customers about estimated delivery date and described service contracts and warranties. Communicated with customers via phone, email, and chat and helped customers to navigate the company's website to place orders online.

Completed more than 30 calls per day by following scripts and maintaining good call control. Quoted prices for items desired, explain credit terms and collected credit information to qualify customers.

Helped resolve product returns, responded to shipping inquiries and answered order status questions. Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks. Night Stocker

Education

High school diploma or GED

H1i

High school diploma

Skills

• Inventory control

• Cost control

• Customer relationship management

• Providing guidance on banking products

• Banking

• Productivity software

• Map reading

• English

• CCTV

• Creative problem-solving

• Resource scheduling coordination

• IP networking

• Microsoft Outlook

• Fraud prevention and detection

• Appointment scheduling

• Microsoft Outlook Calendar

• Warehouse experience

• Food service management

• Customer service excellence

Customer relations

• Live chat

• Reach truck

• Procurement

• Financial record maintenance

• Personal assistant experience

• Restaurant management

• Assisting with digital banking services

• Providing information to customers

• Restaurant experience

• Supply chain

• Dispatch software communication

• Conducting sales calls

• Stocking

• Retail sales

• Cross-selling target achievement

• Reliability

• Driver log management

• Strategic management

• Weight handling in the workplace

• Accounts payable

• Client communication management

• Cross-location scheduling

• Help desk

• Sage

• Data entry

• Professional email communication

• Software troubleshooting

• Instant messaging app

• IVR

• Employee relations

• HRIS

• Real-time vehicle tracking

• Professionalism

• 24/7 scheduling

• Hand tools

• Team management

• Text messaging

• Grammar Experience

• Office management

• Customer support

• Call center management

• Climbing

• Research

• Frying

• Electrical experience

• Baking

• Recruiting

• Faxing

• Nutrition

• Field service management software

• Heavy lifting

• Truck loading and unloading

• Front desk

• Hotel experience

• Document management

• Medical billing

• Serving

• Product management

• Windows

• Order Entry

• Application support

• Customer needs analysis

• Workday

• Guest services

• Hospitality

• Clerical experience

• AS400

• Accounting and finance experience

• Maintaining an organized workspace

• Typing

• Emergency scheduling

• Continuous improvement

• Mechanical knowledge

• Load optimization

• Microsoft Word

• Accounts receivable

• Leadership

• Collaboration

• Customer communication

• Face-to-face communication

• Surveillance

• Delivery management

• TCP

• Computer skills

• Relationship management

• Filing

• Administrative experience within healthcare

• Scanning

• Fleet management - Largest fleet managed (1-10 vehicles)

• OneSite

• QuickBooks

• SharePoint

• Administrative experience - Administrative experience (6-10 years)

• Customer complaint resolution

• Providing product information

• Executive administrative support

• Moving

• Human resources

• POS

• Cash handling

• Problem solving

• CRM software

• Teamwork

• Kitchen experience

• Balancing cash drawers

• Logistics

• Payroll

• Deposits

• Records management

• Cash management

• Wine knowledge

• Analysis skills

• Computer literacy

• Multi-line phone systems

• POS systems

• Fine dining experience

• Real-time scheduling adjustments

• Materials handling

• Technical Proficiency

• Multifamily properties

• Dispatching

• Shipping & receiving

• Ethernet

• Managing dispatcher teams - Largest dispatcher team managed (1-5 team members)

• Manual handling

• Sales team management

• Cooking

• Microsoft SQL Server

• Vehicle maintenance scheduling

• Freight

• Tracking and tracing

• Proofreading

• Phone answering

• Phone communication

• Microsoft Excel

• Outdoor work

• Project coordination

• Medical claims processing

• Attention to detail

• Distribution center

• Food service

• Inside sales

• Calendar management

• Document management systems

• Lead generation

• Project management

• Phone etiquette

• Time management

• Handling customer inquiries

• Pallet jack

• Medical administrative support

• Word processing

• Clear language communication

• Financial services

• Account management

• Spreadsheet charts

• Creative brainstorming

• Order assistance

• Supervising experience

• Order picking

• Cherry picker

• Bakery

• Team Work

• Marketing

• Product presentation

• Medical terminology

• Basic math

• Medical office experience

• Employment & labor law

• Salesforce

• Financial records management

• Shift management

• HIPAA

• Hospitality management

• Counting cash

• Mobile devices

• Organizational skills

• Math

• Customer service

• DocuSign

• Order Management System

• Sales management

• Kitchen management

• Driving

• Sales transaction processing

• Dental assisting

• Retail management

• Flexibility

• Medical software

• Grocery store

• Call center experience

• Property leasing

• Patient interaction

• Team lead experience

• Oracle

• Transcription

• Vendor management

• Fax machines

• Phone reception

• Communication skills

• Spirits experience

• Load planning for distribution operations

• Financial sales

• SAP

• Culinary experience

• Dental receptionist

• Delegation

• Merchandising

• ERP Systems

• Google Workspace

• Microsoft Access

• Dental terminology

• Microsoft Office

• Supply chain management

• Computer operation

• Customer relationship building

• Order processing

• Medical receptionist

• Customer inquiry handling

• Photocopying

• Administrative experience within retail industry

• Warehouse management system

• TCP/IP

• 10 key typing

• Spreadsheet conditional formatting

• Problem-solving

• Office experience

• Delivery record maintenance

• Management

• Microsoft PowerPoint

• Accounting

• Classroom management

Certifications and Licenses

Food Handler Certification

TABC Certification

ABO Certification

Pallet Jack Certification

Insurance Producer License

Contact this candidate