Operations Supervisor with Strong Customer Service Experience

Peter I. Campbell

Boynton Beach, Fl *****

Phone: 954-***-****

Email: ********@*****.***

Summary: Solid communication, problem solving and interpersonal skills. Possess the ability to think tactically and meet deliverables in a timely manner. Highly motivated and dedicated team player

who quickly adapts to high demands within a diverse and creative environment.

Skills:

Proficient in Microsoft Word and Excel.

Efficient communication skills both verbal and written, problem solving, interpersonal skills and multitasking.

Experience:

2004- Present – Supervisor of Operations – Nickjan Services Inc.

Soliciting life insurance leads via telephone virtual or in person for conversion to new clients.

Maintain all insurance documents in a confidential manner.

Upselling: Evaluate current insurance policies and recommend additional coverage when deemed necessary.

Responsible for seeking and executing contractual agreements involving pharmaceutical deliveries.

Implemented customer service follow-up program to ensure that customers were satisfied with their purchases and quality of service.

Logistics: Pick-up and delivery of packages and people

2002-2004 – Customer Service Representative – Hertz Car Rental

for arriving on time Responsible for opening and closing car rental contracts.

Skilled at identifying the customers’ needs and ensured that they experienced the highest level of customer service.

Provided excellent customer service to maintain the company’s service rating as the best in the industry.

Recognized and working late if required.

Experienced in conflict resolution.

2000-2002 - Customer Service Representative – National Car Rental

Responsible for opening and closing car rental contracts.

Skilled at identifying client needs to ensure their service needs for auto rental and proper insurance coverage.

Provided excellent customer service to maintain company service rating of best in the industry.

Certifications/Licenses:

Florida 214 Insurance License

Education:

St. Georges College – Kingston, Jamaica. W.I

High School Diploma

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