Customer Support-Oriented IT & Service Professional

JONATHAN CONNAUGHT

*********@*****.*** 929-***-**** Baldwin, New York 11510

SUMMARY

Emerging student pursuing degree in Business Administration familiar and proficient in setting up hardware, software, and company networks according to established requirements. Positive and upbeat individual with a hardworking mentality. With proven customer service, time management and multitasking abilities.

EXPERIENCE

Starbucks Alfred, NY

Barista — 09/2023 – 12/2023

● Greeted customers and took orders for coffee drinks, food items, and other beverages.

● Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.

● Operated cash registers to process customer payments.

● Adhered to health department regulations concerning sanitation standards.

● Managed morning rush of customers daily with efficient, levelheaded customer service.

● Labeled containers of milk for use in coffee drinks according to expiration dates. Alfred University Alfred, NY

Residential Assistant — 08/2022 – 05/2023

● Enforced and adhered to all policies outlined in the Code of Student Conduct and Housing Agreement.

● Performed and recorded the outcomes of programs, Saxon Chats, Community Meetings, and other initiatives.

● Reported any breach of policies observed.

● Attended regular meetings including staff meetings and one-on-ones.

● Performed tasks such as lockouts and roommate mediations. Accenture Manhattan, NY

IT Support Apprentice — 08/2019 – 05/2022

● Performed computer repair and maintenance activities, including repairs, part replacements, and troubleshooting.

● Coordinated all aspects of helpdesk and ticketing systems, including network installation, maintenance, and support.

● Shadowed team members and mentors to learn a wide range of technical and interpersonal skills.

● Developed and maintained effective working relationships with colleagues and customers.

● Provided technical support to team members by researching solutions to problems.

● Delivered training sessions on customer service, communication skills, and teamwork.

● Facilitated meetings to educate coworkers on how to use computers and common software.

EDUCATION

Alfred University Alfred, NY

BBA in Business Administration — Current

Academy for College Prep & Career Exploration

High School Diploma — June 2021

Would you like me to format this into a clean, editable Word or Google Docs version?

Contact this candidate