Digital Marketing & Operations Professional Resume

Pranjal Jain Visa Status: Permanent Resident

Email: ************@*****.***

Phone: 346-***-**** Location: Houston,TX(Open to Relocate) LinkedIn: linkedin.com/in/Pranjaljain13 Professional Experience

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Digital Marketing & Business Operations Intern Sep 2024 - Sep 2025 SVSM cell of placement Indore, India

• Managed prospect and customer data to maintain database hygiene and support lead lifecycle.

• Assisted with email campaigns and landing page updates; tracked engagement metrics to support performance optimization.

• Conducted social media research and prepared reports on audience trends and reach.

• Reviewed campaign metrics to identify opportunities to improve reach and engagement.

• Documented processes, workflows, and best practices; collaborated cross-functionally.

• Independently managed multiple responsibilities while meeting deadlines.

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District Greetings Chair – Rotaract District 3040 Jun 2024- Sep 2025 Rotaract Club(NGO) Indore, India

• Planned events and digital communications; increased member engagement through newsletters.

• Managed documentation, reports, and workflow processes for smooth operations.

• Organized recognition campaigns and events; collaborated with leaders across clubs.

• Produced newsletters and reports to maintain member engagement.

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Customer Relations Manager Feb 2023 - Jan 2025

Indore Innovation Hub Pvt. Ltd. Indore, India

• Improved client engagement and satisfaction via communication and feedback analysis.

• Trained staff on customer service and engagement best practices.

• Email Campaign Analysis & Reporting (2024): Optimized open rates and response trends; prepared actionable insights.

• Social Media Research & Audience Insights (2024): Analyzed content performance; improved engagement strategies.

• Business Reporting & Visualization (2024): Created dashboards in Power BI supported data-driven decision-making. Technical Skills

• Data Analysis & Reporting: Excel, Power BI, Power Query, DAX, SQL, Data Analysis, Data Visualization, Dashboarding

• Marketing Analytics: Google Analytics, Google Ads, Email Campaign Analysis, Social Media Analytics, Audience Segmentation, Campaign Performance Analysis

• Tools & Platforms: Microsoft Excel, Power BI, Google Analytics, Google Ads, Email Marketing Tools, Social Media Analytics Tools

• Business & Operations: Reporting Automation, Process Documentation, Stakeholder Communication, Cross Functional Collaboration

• Professional Skills: Analytical Thinking, Problem Solving, Time Management, Attention to Detail, Verbal and Written Communication Projects

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Business Reporting & Visualization 2025

Excel, Power BI, Power Query, DAX, SQL

• Created 10+ dashboards in Excel, Power BI to monitor KPIs.

• Reduced reporting time by 30% through automated and visual reporting.

• Concluded that real-time dashboards improved decision speed and accuracy for stakeholders.

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Social Media Research & Audience Insights 2024

Google Analytics, Google Ads, Excel, Social Media Insights

• Assessed performance of 50+ posts across platforms using engagement and reach metrics.

• Insights led to a 25% increase in engagement by refining content format and posting schedule.

• Concluded that audience-focused content strategy drives stronger and more consistent interaction.

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Email Campaign Analysis & Reporting 2023

Google Analytics, Excel, Email Marketing Platforms

• Analyzed 20+ email campaigns, tracking open rates, CTR, and response trends.

• Identified subject-line and timing optimizations that increased open rates by 18%.

• Concluded that data-led targeting significantly improved campaign effectiveness and response quality. Education

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Bachelors in Business Administration with Fintech Sep 2022 – Sep 2025 Shri Vaishnav Vidyapeeth Vishwavidyalaya Indore, India

• Relevant Coursework: Marketing Management, Digital Marketing Fundamentals, Business Analytics, Customer Relationship Management, Financial Systems, Consumer Behavior Certifications

• Google Data Analytics – Foundations

• Microsoft Excel & Business Reporting

• Digital Marketing Fundamentals

• Google Ad Fundamentals

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