Operations Leadership & Program Management Executive

ERIC D. SMITH

**** ******** ****** ** ******, TX 75115 · 214-***-****

******@***.***

AREAS OF EXPETISE

• Extensive experience driving improvements

through data analysis

• Proven operational leader using

program/project management experience

• Innovative, achievement-oriented leader

• Customer-focused coach

PROFESSIONAL EXPERIENCE

DECEMBER 1989 – RETIRED DECEMBER 2022

AT&T, INC.

LEAD BUSINESS MANAGEMENT DALLAS, TX

Lead program management of high-profile long-term efforts involving planning and execution of network design and federal government audit activities. Primary point of contact for the Strategic Program Office involvement in 3G and 4G data analysis for end of service life transition of network design. Serves as lead for network operations’ responsibilities for the Federal Communications Commission (FCC) audit of the $3B Connect America Fund Phase II program. LEAD COMPLIANCE ANALYST DALLAS, TX

Drive Compliance Program activities through partnerships with Corporate Compliance, Legal, and Network Operations Business Units. Serves as the liaison between these entities to manage compliance program activities including FCC filings, verification form management and compliance training oversight. Serve as the Lead for the following programs:

• Connect America Fund II

• AT&T Technology Operations Compliance Training Coordinator Lead

• Consent and Disclosures

• Ethical Behavior

• Consumer Product Safety

SR BUSINESS MANAGER DALLAS, TX

Drive strategic, long-term programs involving Corporate Business Continuity Planning / Contingency Planning Program Office. Lead the Global Emergency Management Center team in improvements to processes used for disaster responses (e.g. hurricanes, earthquakes, etc.). Developed a strategy for managing the contingency assignment project to implement a single- assignment model for management strike duty.

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ASSOCIATE DIRECTOR-LEAD BUDGET ANALYST DALLAS, TX

Lead staffing point of contact, budget analyst, and employee recognition administrator for the Service Operations team, supporting U-verse, Mobility, VoIP, Network Subscriber Services, and Messaging. Duties include business planning development/coordination and force load model development/management

DIRECTOR-INFRASTRUCTURE MAINTENANCE HOFFMAN ESTATES, IL Responsible for leading a team of Area Managers supporting data analysis and metrics development efforts. Lead developer of sophisticated analysis and modelling routines used to prioritize business requirements and operational strategy. Responsible for ad-hoc data analysis using statistical tools to assist in cost reduction and customer experience improvements. EDUCATION

JUNE 2018

NANODEGREE, UDACITY

Data Foundations

DECEMBER 1996

MASTER OF BUSINESS ADMINISTRATION, DALLAS BAPTIST UNIVERSITY Marketing & International Business

MAY 1983

BACHELOR OF ART, WASHINGTON UNIVERSITY-ST. LOUIS

Biology

ACTIVITIES/LEADERSHIP INVOLVEMENT

• Husband, father of three

• First Baptist Church Dallas member

• Presidential Volunteer Service Award recipient

• Coach – Girls Fastpitch Softball (18U Division)

• Southwestern Bell Nova Achievement Award recipient

• Kappa Alpha Psi Fraternity

• AT&T Service Excellence Award recipient

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