IT Specialist & Desktop Support Professional

Cedric L. Freely

South Euclid, Ohio *****

**********@*****.*** 216-***-**** https://www.linkedin.com/in/cedric-freely-3b6a42177/

Education

Sanford Brown Institute, Middleburg Heights, OH

Medical Assistant (Completed)

Cuyahoga Community College, Parma Heights, OH

Major: Automotive Technology(Completed) / Minor: Intro to IT (Completed)

Certifications

Brand Device Certificates:

1.HP / Dell

Google Coursera Certificates:

1.Networking (Completed)

2.Operating Systems (Completed)

3.Cyber Security (Completed)

2.

Employment History

Encore Technologies (Fifth Third Bank)

IT Specialist

July 2024 – Present

Desktop & Laptop Management

Remote & On-Site Branch work

Device Install/Repair(Printers, Desktops, Laptops, etc.)

PowerShell/Script

Inventory Management (Deployment)

Service Now create and complete inbound ticket

Inbound calls and emails

Freely Technologies & Support

Owner/IT Specialist

March 2023 – July 2024

Website Building & Design

IT Contracts

Consulting

Device Repair

Gaming System & PC Cleaning

GTN Staffing (Fifth Third Bank)

IT Help Desk Technician

November 2022 – March 2023

Device refresh and deployment

Troubleshoot, device replacement

End-user desktop support (on-site & remote)

Printer installation and configuration

Communication closet adjustment

Computer Aid, Inc. (Cleveland Metro School District)

Level 2 Inventory Lead, IT Field Technician & Deployment

September 2021 – November 2022

Mobile Device Management (application install and update), imaging & device prep

Maintain and troubleshoot desktops, laptops, and Clevertouch devices (remote & on-site)

Manage device inventory, update, image, and provision devices

Level 2 Office365, Apple, and Windows troubleshooting and ticket escalation

Oversee Cleveland Metro School District ticketing system

Managed delivery schedule and logistics to various sites

Mac OS and Windows

JW Affinity IT (Cleveland Metro School District)

IT Technical Support

May 2021 – August 2021

Imaging, provisioning, boot procedures, workstation setup, software implementation

Identify, evaluate, and prioritize user incidents and complaints

Mac OS and Windows

BlackBeltHelp Remote (California & Arizona Colleges)

IT Support Technician

February 2021 – May 2021

Tier 1 Technical support, troubleshooting, password reset, college website support, and ticket escalation

Inbound calls

Conrad's Tire Express and Total Car Care, Parma, OH

Automotive Specialist Tech

October 2020 – November 2020

Diagnostic technical and mechanical issues, provide diagnostic strategies

Understand multiplexed electrical systems and mechanical system issues

Coordinate with technicians, suppliers, and infield representatives

Rush Enterprises (Idea Lease), Oakwood, OH

Automotive Specialist

February 2017 – August 2020

Preventative maintenance, brakes, mild engine work, tire changes, ECM calibrations

Diagnose legacy engines and coordinate with dealers, technicians, suppliers, and field representatives

Hasek Automotive, Cleveland, OH

Automotive Tech Specialist

June 2013 – February 2017

Brakes, engine work, steering and suspension, preventative maintenance (car, light truck, and diesel)

Diagnose legacy engines and in-cylinder injection after treatment systems

Summary

I am seeking a position in the Information Technology field to use my experience, training, and ongoing education while supporting the company's mission.

Technical Skills

Electrical systems (introductory experience)

Ticketing Systems (Service Now, Salesforce, Zendesk, etc.)

Mechanical, electrical, and electronic components

Website building and improvement

Typing Speed: 40+ WPM

Mobile Device Management (Intune, Jamf, etc.)

Inventory management and deployment

Installation, and migration

Office365, SCCM, Microsoft Administration

Networking

Active Directory

Printer setup and maintenance (HP, Dell etc.)

Apple and iMac support

Troubleshooting (On-site & Remote)

Contact this candidate