Dynamic Property & Customer Service Professional
Resume:
Grace Katowich
Bloomingdale, MI, 49026
*****.********@*****.***
Cover Letter
January 2026
To Whom it may concern,
Thank you for taking the time to read a little bit about me. With a background in real estate and an active real estate license, property management, and customer service, I bring a unique combination of industry knowledge, data management skills, and strong attention to detailthatI believe would be a valuable assetto your team. In my most recent role as a Property and HOA Manager, I managed 51 short-term rental properties and 8 homeowners’ associations simultaneously. This required precise data entry, research across multiple platforms, and clear communication with both property owners and board members. I became highly skilled at learning new systems quickly and independently, ensuring accuracy while handling a high volume of tasks. My earlier experience as a licensed real estate agent has given me a strong understanding of property transactions and the importance of accuracy and professionalism in this field.
Beyond real estate and property management, I also bring leadership and teamwork skills through my experience as the 8th Grade Volleyball Coach at Upton Middle School. Coaching taught me patience, how to train others effectively, and the value of collaboration to reach a shared goal — qualities I carry into every professional role. I am dependable, adaptable, and motivated by helping others succeed. I would love the opportunity to bring my organizational strengths, research abilities, and customer service mindset to any company. I welcome the chance to discuss how I can contribute to your success. Thank you for your time and consideration. I look forward to the possibility of speaking with you. Sincerely,
Grace Katowich
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Resume
Grace Katowich
[Bloomingdale, MI] • [269-***-****] • [*****.********@*****.***] Professional Summary
Detail-oriented and dependable professional with 5+ years of combined experience in real estate, property management, and customer service. Skilled at quickly learning new software systems, researching and organizing complex data, and delivering clear communication to both clients and stakeholders. Experienced in training, coaching, and collaborating with diverse groups. Known for being adaptable,teachable, and committed to exceeding expectations. Seeking to bring strong organizational and research skills.
Professional Experience
Real Property Management St. Joseph, MI 2023 – July 2025 Short-Term Property & HOA Manager
● Managed 51 short-term rental properties, handling listing creation, data entry, pricing analysis, and multi-platform software integration.
● Collected, analyzed, and reported on property performance data for owners, ensuring accuracy and transparency.
● Oversaw 8 homeowners’ associations, collaborating with board members and presidents to interpret bylaws, resolve concerns, and maintain compliance.
● Managed two field managers during peak seasons, coordinating property inspections before and after guest check-ins and check-outs.
● Directed two virtual assistants in the Philippines, delegating tasks, conducting regular Zoom check-ins, and ensuring smooth task completion.
● Operated in a fully remote and flexible environment,trusted by leadership to manage workload independently without a set office schedule — consistently meeting deadlines and delivering results.
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● Independently mastered multiple property management and booking platforms without formal training.
● Contact for Referral: David Gordon, 269-***-**** and/or *****@*************************.***
The Frazee Team / Team Katowich, Real Estate [St. Joseph, MI] 2018 – 2021
● Represented buyers and sellers in property transactions, preparing contracts, conducting research, and coordinating closings.
● Assisted with property marketing, listing management, and client communications.
● Built strong relationships with clients by providing attentive service and timely updates.
● Contact for Referral: Josh Frazee, 269-***-**** and/or ****@**********.*** A-1 Garage Door Company Remote 2020 - 2021
Customer Service Representative
● Handled inbound calls, scheduled service appointments, and provided customer support with a focus on problem resolution.
● Maintained accurate data entry in scheduling and CRM systems while working across time zones.
Upton Middle School [St. Joseph, Mi] 2022 – 2023 8th Grade B Team Volleyball Coach
● Coached and mentored student-athletes,teaching fundamentals,teamwork, and discipline.
● Developed patience, strong communication, and leadership skills while fostering a positive and supportive environment.
● Collaborated with other coaches to organize practices and prepare players for competition.
● Contact for Referral: Greg Shaffer, 269-***-**** and/or *********@*********.**
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Education
● Lake Michigan College — Associate’s Degree coursework (uncompleted)
● St. Joseph High School — High School Diploma
● Passing the Real Estate Exam and talking required continuing education classes to keep license in referral status.
Key Skills
● Data Entry & Research
● Customer Service & Client Relations
● Real Estate & Property Management Knowledge
● Multi-Software Proficiency (CRM, booking, scheduling, reporting platforms)
● Adaptability & Quick Learning
● Training & Mentoring Others
● Team Collaboration & Communication
● Strong Attention to Detail
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