Cybersecurity Analyst - Cloud & Endpoint Security Specialist

CODY RINGER

*************@*****.*** • 803-***-**** • 179 Fair Haven Way, Chapin, SC, USA

SUMMARY

Cyber Networking graduate and Security Analyst with hands-on experience supporting and securing multi-tenant environments using tools like Azure, Intune, Entra, Microsoft 365, PowerShell, and ServiceNow. Proven track record working across client environments in detection and response roles, collaborating directly with IT directors and operations engineers. Adept at scripting, automation, endpoint security, and incident handling. Eager to contribute to Silverchair's infrastructure team by leveraging technical skills and innovative solutions.

EXPERIENCE

Enterprise Integrations, Subject Matter Expert

Jun 2023 - Present

• Partnered with IT directors and security engineers to resolve 95% of escalated incidents within SLA, improving client satisfaction scores by 15%.

• Streamlined incident response workflows by leading weekly ticket review sessions, reducing repeat escalations by 20%.

• Deployed and secured endpoints using Intune, Azure AD, and Microsoft Defender, mitigating phishing and malware threats across 40+ client environments.

Enterprise Integrations, Onboarding Migration Assistant Oct 2023 - Dec 2023

• Assisted with onboarding new clients into Microsoft Azure, Entra ID, and Active Directory, ensuring secure integration and adherence to company policies, improving client satisfaction.

• Automated user provisioning tasks with PowerShell, reducing setup time from several hours to just minutes, enhancing operational efficiency.

• Monitored Entra ID and Intune policies, proactively identifying and resolving misconfigurations, ensuring compliance with client security standards.

Enterprise Integrations, Service Desk Technician I Dec 2022 - Present

• Resolved 50+ tickets daily across 40+ client environments, covering issues from access control to endpoint security alerts.

• Improved response time by scripting AD and Entra ID automations, cutting password reset requests by 30%.

• Collaborated with Security and Ops teams to identify false-positive alerts, reducing noise in SIEM dashboards by 25%. Carolina Business Equipment, Tech Support Specialist (Tier 1) Jan 2022 - Oct 2022

• Served as first-line support for 200+ users, troubleshooting network, desktop, and printer issues, achieving a 90% first-call resolution rate.

• Standardized escalation procedures to Tier 2 support, cutting resolution time for complex tickets by 15%.

• Recognized by management for consistently maintaining high client satisfaction scores. EDUCATION

ECPI University

Bachelor of Science • Cyber Networking

ECPI University

Associate of Science • Cyber Security

Chapin High School

High School Diploma

LICENSES & CERTIFICATIONS

CompTIA CertMaster A+CE

CompTIA • VBEXGX0QCNF4Q554 • Issued Jan 2022

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SKILLS

Azure • Microsoft Defender • Intune • Entra • CrowdStrike • Untangled • ServiceNow • ConnectWise • Auvik • Meraki

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