Customer Service Professional with Cash Handling Expertise
Resume:
jonathan casanova
Menifee, CA *****
********************@*****.***
Professional Summary
I am a highly energetic, outgoing, and detail-oriented individual who handles multiple responsibilities simultaneously while providing exceptional customer service. I am a reliable and friendly [Job Title] who quickly learns and masters new concepts and skills. I am passionate about helping customers and creating a satisfying shopping experience. I am a service-focused professional and friendly team player with a knack for building productive working relationships. I have extensive cash-handling experience. Highlights:
Cash handling accuracy
Organized
Detail-oriented
High-end fashion knowledge
Strong communication skills
Store planning and design
Excellent multi-tasking skills
Flexible schedule
Willing to relocate: Anywhere
Authorized to work in the U.S. for any employer
Authorized to work in the US for any employer
Work Experience
Lyft Driver
Lyft-California
March 2024 to Present
Driving passengers to their destinations.
Planning routes to ensure timely arrivals.
Performing vehicle inspections.
Maintaining a clean and safe vehicle.
Ensuring timely pickup and drop-off.
Providing excellent customer service.
Assisting with loading and unloading luggage.
Keeping track of road conditions.
Doordash Driver
Doordash-California
March 2024 to Present
Customer service: Provide excellent customer service by being friendly, timely, and accurate. Mention your customer service rating to demonstrate your hard work and personable nature. Policy compliance: Comply with DoorDash's customer service and food hygiene policies. Delivery completion rate: Mention your delivery completion rate. Organization: Keep your delivery vehicle and workspace clean and organized. Communication: Communicate any issues or delays and resolve problems efficiently. Safety: Drive safely and use good judgment.
Attention to detail: Count and verify all items individually before leaving the kitchen. Problem-solving: Demonstrate your ability to remain calm in stressful situations and solve problems effectively.
Education: Include any completed formal educational programs, such as a high school diploma or GED. Certifications: Include a section for certifications. Driving record: Include information about your clean driving record. Uber Driver/Uber Eats
Uber-California
March 2023 to Present
Navigation: Your ability to navigate efficiently using GPS or local knowledge. Communication: Your ability to communicate clearly with customers and food service employees. Problem-solving: Your ability to work through issues and points of confusion. Time management: Your ability to deliver orders within an optimal timeframe. Customer service: Your ability to provide strong customer service from order to delivery. Instacart Shopper
INSTCART-California
April 2022 to Present
Responsibilities: Selecting and purchasing groceries for customers, ensuring item accuracy, and delivering orders.
Skills: Excellent customer service, interpersonal, organizational, and communication skills. Strengths: Ability to learn new tasks and technical requirements, and to use computers and other communication systems.
Banquet Server
Rancho Valencia Resort & Spa-Rancho Santa Fe, CA
May 2021 to Present
• Assist with the complete setup and breakdown of the banquet area.
• Relay food and beverage orders.
• Maintain a high level of cleanliness and awareness of sanitary practices.
• Anticipate guests' needs and exceed customer service expectations.
• Maintain composure in a fast-paced environment.
• Relay important information about orders, allergies, and special requests to the appropriate personnel.
• Respond urgently and appropriately to any concerns.
• Present a professional appearance and manner.
Banquet Houseman
Rancho Valencia Resort & Spa-Santa Fe, NM
September 2019 to Present
As banquet houseman, you are responsible for maintaining the cleanliness and organization of any banquet rooms, hallways, storage and service areas. You must routinely inventory and care for banquet supplies such as linens, chairs, china, glassware, flatware and decorations. Banquet Houseman
LA VALENCIA HOTEL-La Jolla, CA
May 2015 to February 2019
As banquet houseman, you are responsible for maintaining the cleanliness and organization of any banquet rooms, hallways, storage and service areas. You must routinely inventory and care for banquet supplies such as linens, chairs, china, glassware, flatware and decorations. Cashier
Target-Winchester, CA
January 2014 to April 2014
Bussers clean tables, taking plates, utensils and drinkware to the kitchen to be washed, make sure water glasses are full, and reset tables for the next service. Bussers might help waiters and waitresses bring food out to a table, restock utensils, napkins and other dining room needs. Cashier, Customer Service, Stocking
Target-San Diego, CA
January 2012 to January 2014
Target — Escondido, CA
Processed an average of [Number] transactions daily in a timely manner. Answered customers’ questions and addressed problems and complaints in person and via phone. Opened and closed the store, including counting cash drawers and making bank deposits. Helped customers select products that best fit their needs. Maintained visually appealing and effective displays throughout the store. Banquet Server/Waitress
The Westin Hotel-San Diego, CA
April 2011 to November 2011
Banquet servers keep glasses filled, remove used plates, and answer guests' questions. Some banquet servers also take orders from each table if multiple meal choices are offered. After service, banquet servers are often responsible for cleanup and breakdown. Busser/Server
Del Mar Race Track-Del Mar, CA
July 2007 to August 2011
Bussers clean tables, taking plates, utensils, and drinkware to the kitchen to be washed, ensuring diners' water glasses are full, and resetting tables for the next seating. Bussers might help waiters and waitresses bring food to tables, restock utensils, napkins, and other dining room supplies. Real Estate Home Viewing Specialist
Del Mar Race Track-Empire, CA
January 2011 to June 2011
Meet real estate agents, gather papers and information, and sign for the auctioned homes. Drive to multiple locations, unlock the houses with the code, open up homes, clean, and make them presentable. Put up signs, leave paperwork for clients viewing the home, and make sure they sign in. Learn about the homes, give tours to people, explain everything about the homes, explain starting bids, let clients know all information about the homes, and hand out business cards. (I held open houses for bank-owned homes.)
Education
High school diploma
Rancho Vista High School - Temecula, CA
January 2004 to July 2008
Skills
• Restaurant Experience
• Microsoft Word
• Food Production
• Hotel experience
• Food Handling
• Catering
• Hospitality
• Bilingual
• Commercial Cleaning
• Merchandising
• Food Safety
• Food Preparation
• Warehouse experience
• Retail Sales
• Food Service
• English
• Busser
• Cashier (2 years)
• Cash Handling
• Customer service
• Host/Hostess
• Serving Experience
• Cleaning
• Banquet Experience
Certifications and Licenses
Food Handler Certification
Driver's License
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