Customer Service Supervisor and Problem Solver

Richard Hollis

Demorest, GA *****

***********@*****.***

+1-706-***-****

Willing to relocate: Anywhere

Work Experience

Customer Service Representative

D. A. Tech-Athens, GA

January 2023 to December 2025

Service Supervisor for Charter Communications Contractor Quality Control Inspector

CUI Cable Services-Athens, GA

January 2021 to December 2023

Insured cable installations/ service calls were performed in accordance with Charter Communications standards

Service Supervisor

FTS USA-Bogart, GA

May 2018 to January 2021

Fielded escalations from new/existing customers through phone, email, and visual platforms and helped them resolve internet/VOIP issues

Skills

• Microsoft Office

• Data Analysis/Entry

• Collaboration and Teamwork

• Self-motivated

• Administrative Assistant

• Creative problem-solving

• Communication platforms

• Remote Problem Solving

• Zoom

• Google Meet

Military Service

Branch: United States Air Force

Service Country: United States

Rank: E6

May 1985 to October 1994

Served 2 tours of duty in Kuwait

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