Fraud Specialist & Customer Service Professional
Resume:
TT i
resume updated * v
ROXANE DAVIS
******.******@*****.***
Summary
have over 20 years of experience, including as a Fraud Specialist and as a Customer Service
Representative in industries including, Wholesale Trade-Non-Durable Goods. Most recently, have
been working as a Fraud Specialist at ITS INC from December 2017, to January 2019. hold a High
School Diploma from Indianola High School, located in Indianola, lowa.
Technical or Computer Skills
Computer Skills Phone Skills Live Chat
Customer Service Multiple Applications Fax Machine
Printer Data Entry Duel Monitors
Placing Orders General Office E-Mail
Microsoft Word Ten Key Internet Knowledgeable
Microsoft Excel Internet Modems Typing
Professional Experience
Fraud Specialists Dec. 2017 to Jan. 2019
ITS INC - ADP, Des Moines, IA
*Inbound and outbound calls verifying transactions on debit card holders. Determine if the
transactions were legitimate or fraudulent. If they were not legitimate we would shut debit cards
down and in some cases start the dispute process for the card holder
CSR July 2015 to July 2017
Century link, Des Moines, IA
*Helping internet customers set up modem. Trouble shoot issues with connections
CSR Sept. 2002 to July 2015
Sears Holdings, West Des Moines, IA
*Assisting customers with internet orders. Answering emails for customers. Working live chat
to answer question for other associates
Education and Professional Development
1976 Indianola High School, lowa
High School/GED
C7
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