Administrative Assistant & Executive Support Specialist
Resume:
K. Pope - *
Kendra Pope
Washington, DC 20003
********@*****.*** •202-***-****
Relevant Experience: Remote
ATI Defense, Arlington, VA
Administrative Assistant
Contractor (Fox Hire, LLC - Canton, OH.) Aug 2024 - Present
● Serve as Administrative Assistant for ATI Defense and personal assistant to the VP, ATI Defense & Global Markets
● Inform staff of changes in procedures, regulations and policies affecting the office
● Greeted clients and visitors as needed
● Updating paperwork, maintaining documents and spreadsheets
● Performed general office duties and errands
● Manage executive level administrative tasks including scheduling meetings and conference calls
● Handle incoming calls along with incoming communications and respond to internal and external requests for information on a timely basis
● Maintained contact with outside vendors
● Enter procurement requests for supplies
● Manages the daily schedule and calendar for the Vice President
● Intercepted and distributed department mail and packages
● Provided a variety of administrative support to office staff and other creative assistance as needed
● Provided information about the building facilities, such as location of departments or offices, employees within the company or services provided
● Arrange domestic travel for the Vice President and other office staff that includes airline reservations, hotel reservations, vouchers and arranging other logistics using an automated system.
● Review defense new sources
● Send quarterly defense report to all BU’s
National Institutes of Health, Bethesda, MD
Executive Assistant/Program Coordinator
Contractor (Team Placement and SciTech Services, Inc.) Jan 2019-Aug 2023
● Serve as Administrative Assistant for the Office of the Clinical Director (OCD) and personal assistant to the Clinical Director
● Manage a staff of support specialists and projects, adhering to deadlines and requirements
● Oversee and manage the NIDCR Dental Clinical Research Fellowship Program
● Manage and update the Postgraduate year (PGY) salary and on-call salary for trainees in the NIDCR Dental Clinical Research Fellowship Program
● Coordinate weekly speakers for the clinical case conferences and quarterly NIDCR Grand Rounds
● Resolve informal complaints of staff and refer unresolved problems to the appropriate personnel for resolution
● Inform staff of changes in procedures, regulations and policies affecting the office
● Initiate and maintain current credentialing and privileging folders for all member of the medical staff
● Track medical staff memberships, clinical privileging documents required for re-appointment to the appropriate medical staff members
● Verify all licenses on new applicants and ensure all current providers have a current and unrestricted license
● Gather relevant background information and prepare briefing materials, PowerPoint presentations, talking points and executive summaries for the Clinical Director
● Compliant with all relevant NIH and NIDCR policies, rules and procedures
● Maintain effective communications with NIDCR travelers, administrative staff, senior officials
● Works with the leadership team to coordinate recruiting activities and interviews K. Pope - 2
● Coordinate the on-boarding process for new hires, including verifying paperwork, ordering and setting up equipment and coordinating the orientation process
● Coordinate with the NIDCR OCHE for website and announcement development
● Supervise and direct staff in maintaining continuity of workflow of the department during peak workloads and during periods of staff absences
● Greeted clients and visitors as needed
● Updating paperwork, maintaining documents and spreadsheets
● Performed general office duties and errands
● Manage executive level administrative tasks including scheduling meetings and conference calls
● Assist in development of correspondence and memorandums
● Coordinated with management and scheduled conference rooms for meetings
● Handle incoming calls along with incoming communications and respond to internal and external requests for information on a timely basis
● Maintained contact with outside vendors
● Enter procurement requests for supplies, materials and services into POTS
● Manages the daily schedule and calendar for the Clinical Director
● Intercepted and distributed department mail and packages
● Provided a variety of administrative support to office staff and other creative assistance as needed
● Provided information about the building facilities, such as location of departments or offices, employees within the company or services provided
● Arrange domestic travel for Clinical Director and the Office of the Clinical Director medical staff that includes airline reservations, hotel reservations, vouchers and arranging other logistics using an automated system. Customer Service Representative
Mindlance (Lash Group) – Rockville, MD Mar 2016 to Aug 2018
● Collects and reviews all patient insurance benefit information, to the degree authorized by the SOP of the program.
● Provides assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications.
● Completes and submits all necessary insurance forms and electronic claims to process the claims in a timely manner as required by all third-party payers. Researches and resolves any electronic claim denials.
● Researches and resolves any claim denials or underpayment of claims
● Effectively utilizes various means for collections, including but not limited to phone, fax, mail and online methods.
● Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
● Maintains frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers.
● Reports any reimbursement trends/delays to supervisor (e.g. billing denials, pricing errors, payments, etc.)
● Processes any necessary insurance/patient correspondence.
● Provides all necessary documentation required to expedite payments. This includes demographic, authorizations/referrals, National Provider Identification (NPI) number, and referring physicians.
● Coordinates with inter-departmental associates to obtain appropriate medical records as they relate to the reimbursement process.
● Maintains confidentiality in regard to the patient account status and the financial affairs of the clinic/corporation.
● Communicates effectively to payers and/or claims clearinghouse to ensure accurate and timely electronically filed claims
● Works on problems of moderate scope where analysis of data requires a review of a variety of factors. K. Pope - 3
Exercises judgments within defined standard operating procedures to determine appropriate action.
● Typically receives little instruction on day to day work, general instructions on new assignments.
● Performs related duties as assigned.
Education
● Computer Technical Institute - Washington, DC June 2010
● High School Diploma
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