Customer Service & Accounts Support Specialist

kofoworola williams

*************@*****.*** 469-***-**** Dallas Tx

PROFILE

Dedicated professional with over 5 years of experience in both accounts payable management, executive assistant and exceptional customer service. Proficient in utilizing accounting software and ensuring accurate financial transactions while delivering outstanding customer experiences. PROFESSIONAL EXPERIENCE

Remote Customer service representative

Deloitte

Answer inbound telephone calls as well as customer inquiries in other channels (email, chat, SMS) as needed in a courteous, timely, and professional manner following established guidelines and policies

09/2025

MD

• Make outbound calls as necessary based on business needs

• Resolve or escalate customer inquires in a timely manner

• Encourage use of electronic communication with customers

• Accurately documents all customer interactions using Case Management or Customer Relationship Management (CRM) system

• Follow SOPs and policies

• Maintain a high degree of quality with each customer interaction as measured by internal quality monitoring forms and customer satisfaction surveys.

• Follow-up established escalation process for customer inquiries requiring more investigation and/or a higher level of support

• Utilize departmental knowledge bases and training material to answer customer inquiries

• Maintain up-to-date knowledge of policies and procedures as applicable

• Adhere to published schedule according to attendance guidelines Perform other duties as assign

process associate/ Customer Service support

Goldman Sachs Bank USA

•Handles Chats, inbound and outbound calls from customers or clients. 12/2023 – 07/2025

richardson, United

States

•Assists customers with their Apple Card and Unauthorized transactions.

•Assists customers effectively by solving customer disputes. customer support representative

Milliman

Responded to participant incoming calls, outbound and inbound. help participants with loans, hardship withdrawals and 401k plan.

09/2022 – 11/2023

Dallas, United States

• Processed policy changes, such as beneficiary updates, address changes, and ownership transfers.

Assist participants with Login support.

• Addressed customer concerns, resolved complaints, and escalated issues to appropriate

departments or management as needed.

• Ensured compliance with company policies and industry standards in all customer interactions

and transactions.

• Maintained confidentiality and adhered to privacy regulations when handling sensitive customer

information.

Account Payable Specialist:

Metasys technologies, Inc

•Opened delivered invoices in mails and stamped with date received 02/2019 – 08/2022

Dallas, United States

•Researched and resolved accounts payable discrepancies like wrong PO and also request work order from vendors.

•Composed effective accounting reports summarizing accounts payable data.

•Monitored payments due from vendors and promptly contacted vendors with past due payments.

•Balanced monthly general ledger accounts to accurately record cost and month end accruals.

•Process at least 120 invoices daily with Dynamic 365, confirming the accuracy of the key data like invoice number, invoice date, subtotal amount, including taxes.

•Reconciled vendor statements and handled payment complaints or discrepancies.

•Process 2-way P.O. matching invoices, up to 100 plus line items

•Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices

•Obtained approvals on expense invoices to be paid; made proper accounting entries in ledger

EDUCATION

diploma

Lake highland high

03/2017 – 05/2019

Dallas, United States

associate of science

Richland college

01/2021 – 05/2025

dallas, United States

SKILLS

Proficient with all aspect of account payable and customer service Proficient in MS Office(MS Word, MS Excel, MS PowerPoint, Outlook)

• Strong Communicative and Interpersonal skills

• Excellent Time management and Organization skills

• Detail Oriented

• Critical Thinking

LANGUAGES

English

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