Remote Customer Care Professional Resume

**** **** ** ***** **, LUTZ, UNITED STATES, ***** •

***************@*****.*** • 813-***-****

STEPHEN REMISH

PROFESSIONAL SUMMARY

Motivated and customer-focused professional with extensive experience in customer support, retail sales, and cash handling. Proven ability to resolve customer issues efficiently while maintaining high satisfaction ratings. Skilled in upselling and cross- selling products, managing transactions accurately, and working in fast-paced environments. Strong interpersonal and communication skills with a commitment to delivering exceptional service and contributing to team success. EMPLOYMENT HISTORY

CUSTOMER SUPPORT 2024 - Present

717 Parking Tampa, FL

MANAGER 2022 - 2024

Fluent New Port Richey, FL

DELIVERY 2021 - 2022

Trulieve Tampa, FL

CONCIERGE 2018 - 2020

Silver Car by Audi Tampa, FL

SKILLS

Technical Support, Time Management, Data Analysis, Conflict Resolution, Sales Optimization, Inventory Management. Provide timely and professional support to customers via phone, email, and live chat regarding parking reservations, billing inquiries, and account issues.

Resolve complaints efficiently, including disputes over fines, tow incidents, and access issues, while maintaining a high level of customer satisfaction.

Monitor and document customer interactions using CRM tools to ensure accurate records and identify recurring issues. Collaborate with field technicians, enforcement teams, and management to coordinate real-time solutions for customers. Oversee daily operations of a licensed medical marijuana dispensary, ensuring compliance with all state and local regulations. Manage inventory, product ordering, and vendor relations to maintain accurate stock levels and ensure product quality and consistency.

Maintain detailed records of sales, patient interactions, and compliance documentation in accordance with regulatory standards.

Coordinate with security personnel to ensure a safe, secure, and professional environment for both staff and patients. Analyze sales trends and customer feedback to optimize product offerings and improve overall business performance. Trusted with opening and closing the business, including securing the premises, handling alarms, and preparing the workspace for daily operations.

Deliver medication to patients, ensuring timely and accurate service. Prepare deliveries efficiently for next-day distribution. Assist in order fulfillment, enhancing process accuracy. Check in patients with a focus on customer service. Maintain store cleanliness, contributing to a welcoming environment. Performed full-service detailing for a variety of vehicles, including washing, waxing, interior deep-cleaning, and engine bay cleaning.

Communicated with customers to understand their preferences and ensured services met or exceeded expectations. Managed daily scheduling and maintained cleanliness and safety in the work environment. Handled payments, upsold additional services, and received consistent positive customer feedback. Trusted with opening and closing the business, including securing the premises, handling alarms, and preparing the workspace for daily operations.

EDUCATION

DIPLOMA 2011 - 2015

Springstead Highschool Spring Hill, FL

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