IT Support Specialist with EMR & 365 Expertise

PATRICK AGORRILLA

Fillmore, CA ***** *.*********@*****.*** 818-***-****

IT Support Technician / IT Specialist

Detail-oriented and reliable IT professional with extensive experience providing technical support, systems administration, and hardware/software maintenance across multi-site organizations. Adept at troubleshooting, optimizing performance, and implementing technology solutions that improve efficiency and user satisfaction. Strong communicator who collaborates effectively with staff, vendors, and management to ensure smooth IT operations.

Education

DeVry University, West Hills, CA

Bachelor of Science in Computer Information Systems

Technical Skills

• Operating Systems: Windows 10/11, Windows Server

• Tools & Platforms: Active Directory, Microsoft 365/Exchange, RMM, Group Policy (GPO), Printer Server Management

• Networking: LAN/WAN setup, static IP configuration, networked printer deployment

• Software Support: EMR systems, application troubleshooting, backup and recovery tools

• Hardware: PC builds, upgrades, imaging, deployment

• Security: Virus/malware removal, system hardening, data protection

Professional Experience

Ventura Orthopedic Group – IT Support Technician

2022 – Present

- Provide desktop support for 400+ employees across six locations, both in person and remotely via Microsoft Teams.

- Install and configure PC systems for doctors and staff; perform hardware setups and software installations.

- Manage user accounts in Active Directory and Microsoft 365/Exchange.

- Administer backup procedures, software management, and system updates.

- Assist in developing and applying Group Policies (GPO) to improve security and efficiency.

- Manage printer servers, configure printers with static IP addresses, and troubleshoot network connectivity.

- Create user accounts and manage permissions within the organization’s Electronic Medical Records (EMR) system.

- Collaborate with vendors and internal departments to ensure seamless IT service delivery.

GorillaBytePC – Owner / Technical Support (Remote)

2006 – Present

- Provide remote and on-site technical support for individuals and small businesses.

- Diagnose and resolve hardware and software performance issues.

- Conduct virus and spyware removal, data backup and recovery, and system security enhancements.

- Build and configure custom PCs tailored to client needs.

- Deliver professional consulting on technology upgrades and system optimization.

Advertising International – IT Specialist

2005 – 2007

- Maintained and repaired company computer networks, ensuring efficient system performance.

- Performed software updates, hardware upgrades, and routine troubleshooting.

- Provided technical support to employees, resolving system issues and minimizing downtime.

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