Front Desk Receptionist / Admin Assistant

Autumn Claudio

Shelby, NC *****

*************@*****.***

+1-608-***-****

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist

Heritage Monona Senior Living, WI-Monona, WI

September 2023 to March 2025

• Greeted and welcomed guests, providing a positive first impression of the company

• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals

• Efficiently handled all incoming and outgoing mail, packages, and deliveries

• Maintained cleanliness and organization of the front desk area at all times

• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively

• Managed visitor logbook accurately by recording necessary details for security purposes

• Created detailed reports on daily activities such as visitor traffic and call volumes for management review

• Trained new receptionists on office procedures, phone systems, and customer service best practices

• Served as a point of contact for building maintenance requests such as repairs or cleaning services Education

High school diploma

Beaver Dam, WI

August 2020 to May 2023

Skills

• Microsoft Office

• English

• Office experience

• Microsoft Word

• Customer service

• Computer skills

• Clerical experience

• Typing

• Organizational skills

• Microsoft Excel

• Front desk

• Phone etiquette

• Data entry

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