Bilingual Customer Service Specialist

Corrina [Last Name]

Lubbock, TX

806-***-**** ************@*****.***

Bilingual Customer Service Representative

Professional Summary

Friendly, solution-focused Customer Service Representative with two years of experience at Wells Fargo’s call center. Proven ability to resolve customer inquiries efficiently and empathetically in both English and Spanish. Skilled in managing high call volumes, handling sensitive account details, and exceeding performance metrics. Passionate about building trust and creating positive customer experiences.

Work Experience

Wells Fargo – Call Center Customer Service Representative

Lubbock, TX — August 2023 – December 2025

Delivered exceptional support to customers regarding account inquiries, transactions, and financial products

Handled an average of 95-100 calls per day, consistently meeting and surpassing quality assurance benchmarks

De-escalated customer concerns with professionalism and empathy

Utilized CRM tools to document interactions and follow up on unresolved issues

Communicated fluently in Spanish and English, enhancing accessibility and customer satisfaction

Skills

Bilingual: Spanish & English

Call Center Operations

Customer Relationship Management (CRM) Systems

Conflict Resolution & De-escalation

Banking Knowledge & Compliance

Multitasking in Fast-Paced Environments

Empathetic Communication

Education

Littlefield Adult Learning Center

GED- 1988 Littlefield TX

International Business College

Computerized Office Specialist -2000

Lubbock TX

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