Administrative Support Leader
Resume:
April Gardner
Phone: 630-***-****
Email:***************@*****.***
OBJECTIVE
To obtain a challenging, growth-oriented position with an organization that will allow me utilize my strengths in the areas of organization, communication and leadership to make a direct impact within a dynamic team.
SUMMARY OF QUALIFICATIONS
Self-motivated individual with 8 years of leadership and customer assistance with strong Professionalism and leadership traits. Efficient, dedicated and hard working to achieve set goals. Quick to learn and train on new skills acquired to effectively and efficiently complete job tasks and assignments with the proven ability to adapt and perform under pressure in diverse environments.
PROFESSIONAL EXPERIENCE
Culvers Restaurant 2011-2013 Crew Member
I was responsible for opening the store in the morning and getting everything ready for the day before any other crew member would arrive and did so without incident my time there. Handled either customer needs through drive-thru with professionalism and care or while dealing with customers face to face and never received reprimand for anything that would be conceived as inappropriate behavior to co-workers or customers. Tasked with the maintenance of the several machines in the store, I would disassemble and reassemble certain machines to get them back in working order in a satisfactory time frame.
Done Right Sanitation 2013-2014 Private Contractor In a Four person team we would be responsible for the cleaning and deep cleaning of specialty areas in Jewel-Osco locations around the Chicagoland area. After each and every job would be completed a store stamp would be required which acknowledged that the job was done efficiently and correctly according to store and company standards.
Team leader of three other co-workers, would walk through and secure all of their responsibilities to make sure that they were done correctly and would help fix whatever may have been needed.
Maid Pro Cleaning Services 2014-2018
Working two jobs during this time frame I have been tasked with cleaning domestic and commercial properties. Used different acidic and non-acidic chemicals without any problems reported. As well as different types of cleaning equipment. Tasked as a head trainer, I was responsible in the assistance and training of multiple employees on how to handle customers who have specific needs when it comes to their property as well as how to use certain chemicals properly to not damage their items. Received multiple Employee of the Month certifications and have received recognition on never calling out of work during this time line unless it was a circumstance out of my personal control.
Majors Restaurant 2015-2018
Worked this job part-time while working at maid pro cleaning was tasked as a waitress and cleaner.
Customer service was a big part of this job due to the fact that every day I was always communicating with customers and staff and grew to have certain people that would only come in if I was working that day.
Cleaning of tables and my section was as important as any other aspect of the job and would receive multiple Worker of the Month certifications. Allstate-Call center
Customer service call representative:
2018-2019
Answer calls, Transfer calls, help customers with their questions or concerns, work with different adjusters, Team leaders, Managers
computer skills: outlook, power point, excel, Skype for business. Floor Support- Walking the floor observing calls, Help with difficult calls, Answer any questions call reps may have, Report any issues to the manager or team lead, Run weekly huddle meetings, Help new employees with training and how to handle the calls, Help the team lead with what may need to be done, Discuss any matters with other floor support and team lead.
Perma Seal 2019-2022
Job duties: Take inbound calls, make outbound calls, schedule appointments, route the scheduled appointments for both consultants and technicians, helping clients with issues and answering any questions they may have regarding their appointments. Working as a team with my co-workers
G.E.D Certification
Everest College: Medical Assistant Certification with Honors received. Graduated 2006 Medical knowledge and experience
Dupage Medical Group/Duly Health and Care 2021- 10/2023 Duties include: Patient care, Getting patient from waiting room, Checking in patients, Charting on patients, Getting patient's chief complaint, Collecting urine specimens for testing and sending out to the labs Stocking and maintaining patient rooms, Procedures and prep (Cystoscopies, Prostate biopsies, Transperineal Biopsy, Space Oar, Urolift. Have 2 years of Urology training and knowledge. Auto clave training Also CPR Certified 2022. Have knowledge and training on Epic system.
Uropartners 10/9/23 -current
Duties include patient care, get chief complaint, doing vitals on patients, urine collection,go over medications make sure they are up to date, stocking rooms, clean rooms,labs and specimens, procedures include prostate biopsies, cystoscopy,testopel,vasectomy. Also do minor front desk work,scheduling patients for appointments and procedures. Also fridge temps twice daily and controls on UA machine. Knowledge of citrix system.
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